Individual Responsibilities:

• Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation

• Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.

Functional Responsibilities:

Field service & support:

• Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction

• Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations

• Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow-up

• Provide post sale in-servicing on equipment operation and maintenance

• Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client.

• Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers

• Maintain an accurate inventory of Stryker equipment and parts.

• Other duties as assigned by Manager/Supervisor

Conduct & Compliance

• Abide by and support the policies set forth in the Stryker Code of Conduct

• Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker

• Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards

• Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy

 Education & special trainings:

•  Bachelor’s degree or equivalent experience preferred

• High School Diploma or GED required

Qualifications & experience:

• Must be willing to travel throughout Arkansas & Nebraska

• Ability to work independently

• Ability to work in a fast-paced environment

• Ability to read and understand technical drawings

• Ability to troubleshoot technical issues and perform technical repairs preferred

• Highly organized and able to prioritize tasks

• Strong time management skills, ability to manage multiple functions and adhere to daily deadlines

• Knowledge of proper lifting/body mechanic techniques preferred

• Strong interpersonal and communication skills

• Strong attention to detail