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Responsibilities:

• Provides account coverage to ensure uninterrupted customer service. 

• Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration. 

• Provides Field Operations Leadership with information pertaining to the performance of OnSite Specialists and Team Leads at accounts. May be responsible for assessing and reporting new hire competency. 

• Supports projects and continuous improvement initiatives within the Strategic Operations Team. 

• Supports execution of Scope of Work Analysis. 

• Supports the implementation of new customer accounts. 

• Ensures effective surgical care to patients as related to Stryker Endoscopy equipment. 

• Responsible for troubleshooting and maintaining Stryker Endoscopy equipment. 

• Effectively builds and maintains relationships and trust in both new and existing accounts. 

• Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners. 

• Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Endoscopy Employee Handbook. 

• Communicates injuries, reportable occurrences, and performance related feedback. 

Physical requirements ​

• Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects. 

• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.         

• Must be able to effectively use computer programs (e.g. Word, Excel, Outlook and Power Point). 

• Must be able to communicate telephonically. 

• Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.). 

Mental requirements 

• Effectively and efficiently work in high stress and conflict situations. 

• Ability to simultaneously address multiple complex problems. 

• Work as an integral part of a team. 

• Ability to interact appropriately with a variety of individuals including customers and internal partners. 

• Must be able to analyze and resolve non-routine product issues using independent judgment.  

Skills/Experience required 

• OnSite Operations background preferred. 

• Basic knowledge of Stryker Endoscopy products and programs. 

• Excellent Leadership, Organization, and Analytical skills.       

• Excellent interpersonal and communication skills. 

• Demonstrates professional work ethic and attitude at all times. 

• Respects patient confidentiality.   

• Valid and unrestricted driver’s license and appropriate insurance to travel by car as required.  

• Up to 80% of overnight travel required.