Microsoft Licensing & Operations Specialist

SoftwareOne

Scope: Full-time | Software & Cloud Direct Delivery | Location: Mexico City

Are you passionate about Microsoft, commercial operations, and delivering an outstanding customer experience?

• Do you enjoy being the key connector between sales teams, customers, and global delivery teams?
• Do you thrive in fast-paced, detail-driven environments where your impact is visible every day?

Then this opportunity is for you!

As a Microsoft Licensing & Operations Specialist, you will be a key connection between Sales, Customers, and our Global Service Delivery Center, ensuring smooth operational execution and an exceptional customer experience. Your work will enable our sales teams to focus on growth while you drive quality, efficiency, and continuity across Microsoft operations.

How a Day-To-Day would look like in this role:

• Act as the main operational link between Sales, Customers, and the Global Service Delivery Center.
• Support Microsoft account onboarding, orders, quotes, and daily operational needs.
• Coordinate credit, rebill, and finance-related processes.
• Drive issue resolution and escalations, ensuring a smooth customer experience.
• Provide expert support on Microsoft licensing to internal teams and customers.