DESCRIPTION

We are looking for a talented Customer Order Management Specialist to join our European Aftermarket team, specialising in Supply Chain Planning for our Cummins Drivetrain & Braking Systems in Redditch, United Kingdom.

In this role, you will make an impact in the following ways:

• Driving seamless end‑to‑end order execution by managing the full order life cycle to ensure accurate, timely fulfilment for assigned customer accounts.
• Serving as a trusted single point of contact for customers, resolving order processing, scheduling, and shipping queries with clarity and confidence.
• Providing consultative guidance on lead times, availability, policies, and minor technical questions to help customers make informed decisions.
• Managing escalations to closure by taking ownership of issues, coordinating with internal teams, and ensuring a positive customer experience.
• Demonstrating exceptional customer support through empathy, professionalism, and proactive communication at every stage of the order life cycle.
• Collaborating cross‑functionally with production, planning, materials, sales, warehouse, and logistics teams to maintain accurate order flow and support financial targets.
• Enhancing departmental processes by documenting best practices, improving communication standards, and contributing to a more proactive, customer‑centric operation.
• Supporting continuous improvement initiatives by identifying opportunities, participating in projects, and contributing insights that elevate service quality.

RESPONSIBILITIES

To be successful in this role, you will need the following:

• Strong communication skills to deliver clear, audience‑appropriate information across multiple channels.
• Customer‑centric mindset with the ability to build relationships, understand needs, and provide solutions that enhance satisfaction.
• Ability to manage complexity by navigating high‑volume information, resolving contradictions, and making sound decisions under pressure.
• Commitment to self‑development through continuous learning, feedback, and skill‑building to stay effective and adaptable.

QUALIFICATIONS

Education/Experience:

• College, university, or equivalent degree required.
• 0–2 years in customer order management, customer-facing roles, supply chain/logistics, or international trade preferred.

This position may require licensing for compliance with export controls or sanctions regulations.

Job Supply Chain Planning

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2423746

Relocation Package No

100% On-Site No