Service Delivery Leader (Korea) 

Contract Type: Full-Time | Location: Seoul, Korea
Working Model: Hybrid (1 time per week WFH)

Key Responsibilities

Cloud Service Delivery Ownership

• Overall responbility for customer cloud service operations, including:
  • Microsoft 365
  • Azure
  • AWS
  • Other customer cloud services
• Manage Service Quality including: 
  • SLA
  • Incident managment
  • Performance
  • Security
  • Cost optimzation
• Act as the first point of accountability when customer issues occur and lead problem resolution
• Drive continuous service quality improvement and operational optimization 

Customer Project PM / PMO Role

• Serve as PM or PMO for projects such as:
  • Microsoft 365 migration projects
  • Azure infrastructure implementation
  • AWS cloud migration and optimization

Business Collaboration with Microsoft and AWS

• Lead and manage business collboration with Microsoft and AWS vendors

Operational Reporting & Service Management

• For each customer:
  • Cloud usage and cost
  • Security posture (Secure Score, Defender, Compliance)
  • Service availability and performance
  • Prepare regular operational reports and conduct customer briefings

Service Portfolio, Planning & Budget Management

• Manage service department budget and KPIs with APAC service leadership
• Coordinate with APAC on:
  • Global resource availability
  • Service direction
  • Korea market service development
• Own overall project governance (GiSO process) with APAC service teams
• Hold regular meetings with APAC regarding service revenue and service programs (e.g., Microsoft programs)
• Sync service revenue monthly with local Finance based on project progress
• Lead hiring and staffing for the Service team