DESCRIPTION

Job Summary

A customer-focused individual contributor who demonstrates proficiency in performing complex diagnostics, repairs, overhauls, and rebuilds on multiple engine and power generation products, primarily at customer sites, with minimal supervision. The role supports marine customers and may provide technical guidance, coaching, and work direction to less experienced technicians while ensuring high standards of safety, quality, and customer satisfaction.

Key Responsibilities Customer & Field Service Delivery

• Establish and continuously develop productive customer relationships by providing prompt, efficient, and professional service support.
• Perform complex diagnostics, troubleshooting, repairs, overhauls, and rebuilds on marine engines and related systems at customer sites.
• Translate customer complaints into structured troubleshooting plans using guided workflows, service publications, and specialized diagnostic tools.
• Validate repairs by duplicating and resolving reported issues and ensuring customer acceptance.
• Identify and communicate additional service and sales opportunities during customer interactions.

Diagnostics, Repair & Maintenance

• Apply specialized mechanical and electronic service tools, diagnostic software, and Cummins/OEM service documentation to isolate and repair failures.
• Perform preventive maintenance activities as per documented schedules and standards on engines and related components.
• Analyze interactions of engine systems including fuel, exhaust, cooling, aftertreatment, electrical, controls, and sensors.
• Disassemble and assemble engines or generators following Cummins guidelines to ensure quality, safety, and cleanliness.
• Inspect, repair, or replace components per reuse and progressive damage guidelines to minimize customer cost of ownership.

Technical Escalation & Knowledge Sharing

• Escalate unresolved or complex technical issues to product specialists or supervisors using established escalation processes.
• Capture and document troubleshooting steps and technical findings to ensure continuity and timely resolution.
• Coach, mentor, and develop technicians or apprentices; transfer technical knowledge and best practices.
• May review repair plans, parts lists, and provide work direction to support team effectiveness.

Documentation & Compliance

• Complete required service documentation including service worksheets, timesheets, warranty claims, and quality records using business systems or manual forms.
• Maintain accurate customer, equipment, and service history records in service management systems.
• Ensure strict adherence to Cummins Health, Safety & Environmental (HSE) policies, procedures, and legislation.
• Report all safety incidents, hazards, or non-compliances to site management and supervisors.
• Maintain service vehicle, tools, and equipment in a clean, safe, and operational condition.

Continuous Development

• Complete technical, safety, and product training in line with skill progression and business requirements.
• Actively seek opportunities for self-development and continuous improvement.

RESPONSIBILITIES

Qualifications

• Apprentice Trained Engine Technician (preferred).
• Vocational diploma from a relevant technical institution.
• Locally valid driving permit.
• This position may require licensing or authorization for compliance with export controls or sanctions regulations.

Skills & Competencies

Technical & Functional Skills

• Strong experience with marine engines ; exposure to Cummins engines or generators preferred.
• Expert-level knowledge of engine diagnostics, repair, overhaul, and maintenance.
• Proficiency in using electronic service tools, diagnostic software, and mechanical service equipment.
• Ability to interpret complex interactions between mechanical and electrical engine systems.
• Strong service documentation and reporting skills.

Core Competencies

• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Communicates Effectively – Clearly conveys technical and non-technical information across audiences.
• Manages Complexity – Effectively diagnoses and resolves complex technical issues.
• Develops Talent – Coaches and mentors junior technicians and apprentices.
• Manages Conflict – Resolves conflicts professionally with minimal disruption.
• Self-Development – Continuously builds technical and professional capability.
• Health & Safety Fundamentals – Champions proactive health and safety behaviors in the field.
• Values Differences – Recognizes and respects diverse perspectives and cultures.

QUALIFICATIONS

Experience

• Significant field service experience, preferably in marine engine applications .
• Mandatory experience working directly with marine customers.
• Expert-level experience with engine products and systems.
• Proven customer service experience in field-based environments.
• Experience providing technical guidance and coaching to junior technicians is preferred.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2423130

Relocation Package No

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.