What you will do: 

• Manage multiple Vocera databases and establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current 

• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices 

• Manage Vocera devices:  Maintain accurate inventory records, manage the RMA process and spares pool and document all processes

• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training 

• Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions 

• Provide on-site support for troubleshooting, resolving, and reporting technical issues and collaborate with Vocera Technical Support and customer’s support organization to resolve technical issues

• Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software 

• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines 

What you need: 

Required:

• Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience; Preference will be given for degrees in Nursing, Business or IT

• Minimum 2 years clinical or healthcare IT (HIT) experience required

• Must be a US Citizen 

Preferred:

• Prior experience supporting clinical end users through rounding and training

• Experience with clinical workflow analysis and design 

• Proficient with Microsoft Office Suite

$88,800 - $142,300 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.