Korea Service Delivery Lead

Contract Type: Full-Time | Location: Seoul, Korea
Working Model: Hybrid (1 time per week WFH)

Key Responsibilities

Cloud Service Delivery Ownership

• Overall responsibility for customer cloud service operations, including:
• Microsoft 365
• Azure
• AWS
• Other customer cloud services
• Manage service quality including:
• SLA
• Incident management
• Performance
• Security
• Cost optimization
• Act as the first point of accountability when customer issues occur and lead problem resolution
• Drive continuous service quality improvement and operational optimization

Customer Project PM / PMO Role

Serve as PM or PMO for projects such as:

• Microsoft 365 migration projects
• Azure infrastructure implementation
• AWS cloud migration and optimization

Manage:

• Schedule, scope, and budget
• Communication between customers, engineers, and vendors
• Risk and issue management
• Quality and deliverables

Business Collaboration with Microsoft and AWS

• Lead and manage business collaboration with Microsoft and AWS vendors

Operational Reporting & Service Management

For each customer:

• Cloud usage and cost
• Security posture (Secure Score, Defender, Compliance)
• Service availability and performance
• Prepare regular operational reports and conduct customer briefings

Service Portfolio, Planning & Budget Management

• Manage service department budget and KPIs with APAC service leadership
• Coordinate with APAC on:
• Global resource availability
• Service direction
• Korea market service development
• Own overall project governance (GiSO process) with APAC service teams
• Hold regular meetings with APAC regarding service revenue and service programs (e.g., Microsoft programs)
• Sync service revenue monthly with local Finance based on project progress
• Lead hiring and staffing for the Service team