This role will embrace teamwork and collaboration, quality performance standards, professionalism and integrity to ensure that results are timely delivered in accordance with the project objectives and implementation plan.

• The Resource will cooperate with all the major functions of the Operations & Logistics department such as Customer Service Manager, Customer Service Supervisors, Customer Service Specialists, Asset Management, Warehouse, Kit Room to achieve “Best in Class” results for the assigned duties.
• Ensure all Compliance, SOX, FCPA and other policies and regulations are applied and followed during the execution of the project.
• Works under immediate supervision reporting to a CS Supervisor or CS Manager.

Interface Activities:

• Electronic invoice check on Edicom portal
• Invoicing order entry on Internal tools
• Collaborate with CS supervisors and team to support customer alignment and complete EDI integration
• Support activities in the external portal (Edicom) to manage EDI order flow

Education

• Requires a high school diploma or equivalent
• Commercial education as industry or office merchant or any equivalent desirable.
• Intermediate communication capabilities in English are essential (verbal and writing).

Experience

Desirable:

• Computer / Microsoft Office / ERP Skills (knowledge of Oracle ERP is a plus)
• Experience in Customer Service or IT roles is a plus

Competencies & Behaviors

• Fluency in Italian and English, both written and spoken
• Excellent communication skills
• Strong internal drive and motivation to make a difference and add value to an organization
• Ability to work under pressure
• Positive, optimistic mindset
• Can-do attitude
• Personal responsibility
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Pay rate will not be below any applicable local minimum wage rates.