What’s it all about?

This role is a key member of the Client Engagement team responsible for the account management of a large Australian Bank and will work alongside and support a Director as the account lead

Reporting to a Director, this role is focused on driving great client outcomes whilst growing Visa revenue and diversifying our business via Value-Added Services and Commercial/Money Movement Solutions. The role requires strong project management, analytical and communication skills to ensure delivery of financial targets, adherence to contractual and commercial obligations and successful execution of key initiatives across the client portfolio.

What we expect of you, day to day

• Be the day-to-day contact point for the nominated client
• Act as the “voice of the client” by interpreting the client’s business plans and strategic priorities, communicating within Visa and developing compelling solutions to support the client in achieving their key objectives.
• Identify business opportunities, including demonstrating the value of Visa solutions to support client objectives
• Deliver account financial targets including payment volume, net revenue and net new business across Visa’s consumer payments, value-added-services and commercial/money movement solutions business units.
• Oversee opportunity pipeline in Microsoft Dynamics, working with Sales Specialists to mobilise Visa resources to convert business opportunities.
• Management and implementation of partnership contract obligations.
• Develop, execute and monitor client investment plans in conjunction with account team to ensure all partnership incentives are allocated to maximise ROI for client and Visa.
• Develop and execute the client executive engagement model to establish and maintain positive and constructive relationships with key client contacts.
• Facilitate and direct internal Visa support areas in response to specific client requests and ensure the delivery of risk, marketing, product, operations and innovation support as required.
• Responsible for achieving or exceeding client satisfaction/net promoter scores.
• Bring the best of Visa to our clients, by delivering relevant portfolio insights, business and industry updates, tailored to their business strategy and priorities.

• 8+ years business experience within the payments or technology industry or similar experience in consulting.
• Results oriented individual who delivers a positive impact on business performance.
• Experience in leading and developing team members/ project teams.
• Excellent verbal, analytical and written communications skills with the ability to establish effective relationships with senior client executives.
• Experience in strategic account plan development and management.

And if you have some of these, even better:

• Digital curiosity; you stay current and up to date with the latest innovation and digital trends.
• Champion bold ideas and new ways of doing things.
• Consistently search for innovative, more efficient ways to work and make incremental improvements to existing processes.
• Role model Visa’s Leadership Principles - Lead Courageously; Obsess about Customers; Collaborate as One Visa; Execute with Excellence Experience in strategic account plan development and management.
• Actively promote an environment of inclusion and diversity.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.