This role involves providing technical expertise to sales representatives, resellers, and customers during the sales process, including performing technical support at customer sites and resolving product issues. 

It includes hands-on training with Stryker’s Mako robot, covering setup, breakdown, and intra-operative activities for successful surgical outcomes. You will offer clinical product support, provide on-site assistance during surgeries, address technical issues, and deliver training and customer education for assigned accounts.

What you will do :

• Complete Mako training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.

• Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.

• Observe and apply practices used to train and guide surgeons and hospital staff in robotic-assisted surgery.

• Build troubleshooting skills to solve technical issues related to the robot. Collaborate with the Education and Field Service teams to learn basic technical components of the robot.

• Shadow and assist in the day-to-day coordination of accounts and necessary tasks to support scheduled robotic procedures. Complete supervised cases are needed to obtain full certification for each application.

• Develop knowledge of hospital and account preferences to meet or exceed customer expectations. Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.

• Manage inventory, instrumentation, and total case preparation. Ensure all cases are planned and reviewed with associated surgeons before scheduled surgeries.

• Assist in product demonstrations and lab logistics to service sales, marketing, and potential customers.

• Build collaborative relationships with internal sales team members to achieve business objectives.

What you need :

• Bachelor's Degree in a related technical or clinical field of study preferably Biomedical or Medical Engineering

• Fluent English & Arabic language skills (Spoken & Written)

• Use of computer and MS Office tools

• Ability to work in a team oriented environment with excellent interpersonal and communication skills

• Self-motivated, detail oriented and a proven history of ability to make independent decisions

• Comfortable in Operating Room environment