Are you passionate about owning customer delivery and ensuring exceptional service across complex, strategic accounts?

Do you thrive at the intersection of operations, customer experience, and sales enablement in a fast-paced, global environment?

• Acts as the delivery counterpart to the Account Manager, playing a key role in the Elite and DSC delivery model.

• Owns delivery for strategic Elite/DSC accounts, ensuring a consistently high customer experience.

• Accountable for managing and resolving customer escalations effectively.

• Works closely with Sales and DSC teams to enable smooth execution and alignment.

• Supports sales by handling operational and off-catalogue ISV activities, allowing sellers to focus on core sales efforts.

Main Responsibilities:

• Lead client onboarding and define delivery strategies, including scoping, quoting, renewals, and off-catalogue requests.

• Monitor and manage the end-to-end delivery process, ensuring accuracy, speed, and quality.

• Coordinate and support Operations Managers across multiple countries, where applicable.

• Act as the primary escalation point, driving root-cause resolution and preventing recurring issues.

• Ensure delivery SLAs are consistently met and demonstrate deep customer operational knowledge to drive satisfaction.