We’re seeking someone to join our team as an Oversight Technology Support Professional to work within Morgan Stanley's Legal and Compliance (LCD) Non-Financial Risk (NFR) Oversight Governance team and work to improve the execution and enhancement of the firm's Testing technology tools. This position will work closely with NFR management and Technology teams to enhance operational effectiveness of current support methodologies and to assist with strategic projects related to Testing systems.

The Non-Financial Risk (NFR) Department operates as a second-line risk management function within the Legal and Compliance Division, covering Compliance, Global Financial Crimes, and Operational Risk. The department delivers consistent oversight of non-financial risks, supporting an effective risk management program across the firm.
Non-financial risks include those risks with potential economic, reputational, regulatory, financial reporting, or client impact arising from inadequate processes, data, controls, infrastructure, environmental factors, and/or actions by individuals.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you will do in the role:

• Serve as a delegate Product Owner and business system administrator for the suite of key LCD and NFR Testing and Monitoring applications

• Drive changes in the Technology platform to meet the changing Testing and Monitoring methodology and requirements

• Partner with LCD NFR Technology and Data Strategy in designing the future-state tool

• Project management of application enhancements and adoption (i.e. business requirement drafting, user acceptance testing, communication plans, etc.)

• Interface directly with global users to assist in the execution of troubleshooting and issue investigation in order to address day-to-day questions pertaining to application functionality

• Assist in preparing materials for periodic working group meetings that highlight recent achievements, upcoming plans and other key updates

• Assist in creating and maintaining a sustainable user self-service support process for key Testing applications through the development of quick reference cards and twiki sites, the identification of lessons learned and the creation of training materials

• Support training delivery to key stakeholders and new joiners, as needed

• Perform ad hoc analysis to identify root causes and assist with other NFR strategic projects to improve efficiency of key processes

What you will bring to the role:

• Undergraduate degree required

• 3-5 years of experience in Compliance, Operational Risk, and/or the financial services industry with a Technology background

• Proven consultative skills, working with business users to document requirements, designing, and implementing solutions

• Program management and project management experience

• Ability to work with global and cross-functional teams spanning LCD NFR, Technology, and across the Firm

• Excellent written and oral communication skills

• Proficiency with Microsoft PowerPoint, Excel, SharePoint and general IT systems

What will help you in the role:

• Experience with Jira or Rally

• Familiarity with Agile methodologies

• Detail-oriented, analytical, and organized mindset

• Creative problem solver attitude with high level of learning agility and initiative, showing excellent ownership and proactivity

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.