Schedule:

Overtime based on business needs

What you will do -

• Supports sales reps, project managers, and customers by managing key pre-/post‑sales and pre‑installation tasks.
• Project manages critical Customer Service initiatives and leads process‑improvement efforts.
• Guides Customer Service Associates and provides workload backup to maintain service levels.
• Collaborates with Sales and Customer Service leadership to track and help achieve monthly and annual sales goals.
• Creates, maintains, and trains team members on Customer Service standard work and process documentation.
• Uses CRM/ERP tools to accurately enter, validate, and troubleshoot orders, quotes, and customer data.
• Coordinates parts shipments, pickups, RMAs, returns processing, and provides product/price/availability information.
• Researches and resolves customer, sales, and operations issues by reviewing orders, documentation, and cross‑functional feedback.
• Participates in cross‑functional meetings/huddles and analyzes team metrics to ensure service‑level compliance.

What you need -

Required Qualifications:

• High School Diploma or equivalent.
• 2+ years experience in customer service environment or equivalent.
• Basic computer skills.
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a minimal amount of force frequently or constantly to lift, carry, etc.

Preferred Qualifications:

• Demonstrated leadership with the ability to delegate tasks, coordinate across departments, and guide peers effectively.
• Strong analytical, problem‑solving, and independent decision‑making skills with a high level of execution and service orientation.
• Exceptional organization, attention to detail, and multitasking ability, including effective prioritization and follow‑through.

Pay rate will not be below any applicable local minimum wage rates.