About The Organisation
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethics. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow.

Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

About The Role

The role is with the Call Back Verification and PWM Tax Reporting team within Wealth Management Operations who are primarily responsible for overseeing and providing governance for operational and business processes, including regulatory requirements. The purpose of this role is to ensure a strong Risk and Control framework is managed within the Australian Operations team. Key objective is to embed a control culture and framework and ensure it is adhered to.  

This position will interact with the broader APAC business, as such language skills such as Chinese (Mandarin) would be used on a daily basis.

Key responsibilities include:

• Perform independent Callback Verification with the authorized person(s) of the account to verify identity of the same and to validate asset transfers and changes to customer static data.
• Manage internal and external fraud risks related to asset transfers and changes to customer static data.
• Perform various control tasks related to PWM tax reporting to ensure the accuracy and timely release of client annual tax reporting; these tasks mainly include:
  • Resolve reconciliation mismatches between systems
  • Support client cost-base data update with reporting platform
  • Support yearend tax reporting process running and control checks
  • Work with key stakeholders across the business to improve system functions and reporting accuracy
  • Leverage automation and AI tools to drive process automation via reduction of manual work and improve process efficiency with enhanced risk control framework
  • Escalate matters impacting client tax reporting outcome to managers timely
• Act as additional coverage for various tasks within the team including PWM fee billing, trust and bank reconciliation, etc.

About The Candidate

• Fluency in Chinese Language (Mandarin).
• Desirable tertiary qualification in Finance or related fields
• 2-3 years’ financial markets experience would be an advantage.
• Understanding of regulatory rules and how they apply to the business.
• Be able to develop strong relationships with various teams across the firm and excellent communication skills to achieve desired results
• Banking and financial services experience with knowledge in below areas would be a plus
  • Australian equities, covering end to end deal life cycle processing.
  • Corporate Actions, Settlement and Clearing exposure
  • ASIC and ASX Settlement Rules
  • Portfolio Administration
  • Reconciliation of client’s transactions and cost base data
  • Sound understanding of CGT implications & CGT rules
  • Ability to prioritize, handle workflows and have fine attention to details

Key Competencies / Skills

• Strong attention to detail with the ability to prioritise multiple tasks, manage competing deadlines, and consistently complete deliverables within defined cut‑off times.
• Strong investigative, analytical and problem-solving skills.
• Acute awareness of risk, with clear focus on control and timely escalation of risk items to management.
• Proficient skills in Microsoft Office - experience of spreadsheets, formulae and pivot tables to handle high volume.
• Strong communication skills.
• Team player
• Demonstrate the highest level of ethical standards.
• Demonstrates adaptability by embracing change in daily work, proactively adjusting to evolving processes, regulatory requirements, and business priorities.
• Proactively leverages automation and digital tools to reduce manual, repetitive tasks and improve efficiency, accuracy, and control outcomes.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.