The Project Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Assists identified Lead and Subject Matter Experts (SME)s with requirements gathering related to specific projects managed.
• Gathers project data needed to complete project plans and help create them.
• Collects project performance data.
• Tracks project issues and resolutions create and document the project work.
• Breaks-down structure document change control actions for the project.
• Updates project artifacts with approved changes.
• Gathers data to create project schedule management plan.
• Creates variance reports for tracking project estimates to actual data.
• Assists in the analysis of project budget data create reports necessary for Finance organization to track project costs.
• Creates reports to measure the project management performance against the standards.
• Ensures project documents, including the project charter, communication plan and risk management plan, are updated.
• Helps with analyzing the process assigned and identified for robotics.
• Creates process flows, process maps and other process documentation as will be required.
• Creates Business Requirement documentations which include primarily (but may not be limited to): Agile Iterative Methodology / process maps / process documentations, process recordings.
• Initiates and facilitates regular project meetings with project team including SMEs and technology team.
• Oversees and assists with user acceptance testing and highlights all issues noted during testing immediately to project team and technology including monitoring progress of testing and measuring results.
• Facilitates regular meetings with project teams and technology teams for status updates, issues escalations, follow-up on actions.
• Provides minutes of meetings after each call including action points with tracking of completion or highlighting outstanding actions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Bachelor’s degree in a Computer Science, MIS or IT related course.
• Excellent: MS excel, MS word, MS powerpoint, sharepoint skills.
• Good Communication Skills: written, verbal and presentation skills Strong analytical skills.
• Experience with process automation background is a plus.

Education:

• Bachelor’s/University degree or equivalent experience

The Business Execution team plays the COO role under USPB Analytics, driving a broad range of in-business operational activities and ensuring effective 3rd party risk and staffing management practices are in place across the USPBA organization. This role presents a unique opportunity to drive strategic workforce management and oversee third-party risk, contributing to operational excellence and organizational resilience. Time allocation to Workforce Management vs. Vendor Strategy will vary based on business priorities and demands.

Role & Responsibility:

Strategic Workforce Management

• End-to-end employee Headcount reporting management inclusive of attrition, mobility, and sourcing
• Facilitate approval process with the Central team for backfills, incremental positions, promotions, etc.
• Maintain up-to-date knowledge of system advancements impacting headcount and requisitions
• Identifying and implementing best practices for headcount management
• Manage relationships with key stakeholders to ensure alignment and effective collaboration

Vendor Strategy

• Support the Business Activity Owner (BAO) to execute on contracts and standardized vendor life-cycle, third-party risk management processes, including gathering documentation and third-party artifacts, researching third-party information, and inputting data into relevant repositories
• Perform timely and accurate ongoing monitoring controls, address and answer audit requests, facilitate cross border data clearance initiatives, solve human resource management and subcontractor reliance policy gaps with suppliers and TPU, complete annual assessments of third-party compliance, monitor and report on SLA performance, assist TPU with other Citi third party requests including but not limited to financial evaluations, COB testing, TPISA, principal information requests etc.
• Coordinate directly with supplier contacts to remediate gaps between external policies and Citi requirements; navigate complex situations and conversations to communicate Citi policies and the consequences of not meeting expectations
• Develop, document and update Citi’s Exit Strategy Plans as required; when the exit strategy poses significant risk to Citi, work with business contacts to establish appropriate risk mitigation plans

Qualifications

• Bachelor’s degree required, Master’s degree preferred
• Preferred candidate has 5+ years of relevant experience in one or more of the following areas: Third-Party Risk Management, Workforce Reporting, Compliance, Risk and Control, Project Management, Operational Risk
• Knowledge of Third-Party Management and Third-Party Risk
• Experience with internal Citi structure and Citi’s Third-Party Management framework and teams (TPRM, TPU etc.) preferred
• Experience in program/change management and process re-engineering
• Strong candidates should display high level of attention to detail and ability to break down complex problems to drive solutions
• Must have the ability to articulate complex and sensitive issues to internal stakeholders. Ideal candidate will have experience leading cross-functional meetings and discussions
• Has the ability to operate with a limited level of direct supervision
• Proficiency with all Microsoft Office products is critical to the role

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Job Family Group:

Project and Program Management

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Job Family:

Project Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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