• To troubleshoot company products and provide technical support to internal and external customers.

• To undertake the servicing, repairing and preventive maintenance. of company products to the required standards ensuring all related procedures are followed.

• To undertake the testing of company products and provide fully completed test and service reports.

• To perform installation, setup and upgrades on company products as required.

• To fulfill Service Contracts with planned Preventive Maintenance visits.

• To ensure timely follow-up on all tickets / work orders.

• To work with the appropriate support functions as well as the customers to schedule customer visits.

• To escalate opportunities and issues, through appropriate channels and stay up to date on compliance and legal aspects related to his / her job on an ongoing basis.

Required:

• Engineering background (Electrical / Electronic or Mechanical Preferred. Biomedical, Telecommunications, accepted)

• Fluency in both spoken and written (technical and medical) English

• Min 1 year of relevant experience

• Strong technical and analytical skills

• Strong communication skills

• Computer skills / literacy

Preferred:

• Basic IP Networking knowledge

• Arabic language