Job Type
Job Details
Company Description
We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.
Job DescriptionDo you like optimizing things?
On Support Eng, we optimize and automate the Support experience, from end to end. We get excited when we can fix a merchant's problem without them realizing it happened, and we measure everything. We are building a cutting edge, ML driven platform that gives our merchants a magical experience when problems occur, or are about to occur, in our products.
You will:
- Build a coherent Support experience into all of our products, including Dashboard, iOS, Android, and Help Center.
- Work with world class designers, product managers, and senior engineers across all teams at Square.
- Learn how to build products, driven by data, from idea to shipping.
- Use the latest Machine Learning algorithms to turn Square's data into magical Support experiences for our merchants.
- Leverage a dataset of merchant interactions that exists at few companies to deliver amazing Support experiences for both our merchants and Supporters.
You have:
- BA/BS degree or equivalent practical experience
- Experience developing product infrastructure and web services
- Experience developing server-side code
Technologies we use and teach:
- Ruby on Rails, iOS, Android, Machine Learning.
- S2S architecture, REST APIs, protobufs
- MySQL, Redis, Vertica.
- JavaScript, jQuery, Ember.js, and React.
At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
