DESCRIPTION

Job Summary:

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.

We are looking for a talented Service Parts Associate to join our Distribution business in (Anchorage, AK).

We offer competitive pay and benefits!

Will make an impact in the following ways:

• Assist all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies
• Carry out customer parts counter duties including receiving parts calls, greeting and assisting walk-in customers, completing paperwork, and handling cash, check, and credit card transactions
• Support other parts personnel in sourcing and locating complex parts requests or finding alternatives
• Utilize various systems, catalogs, and other resources to identify and procure parts efficiently
• Maintain neat and clean appearance in the customer parts area and warehouse
• Adhere to Cummins Health, Safety & Environmental standards, policies, procedures, and regulations
• Maintain favorable relationships with internal and external customers by addressing their needs and issues in a timely manner
• Perform other duties as assigned, which may include managing stock levels, shipping and receiving parts, inventory management, core processing, or other parts-related tasks

RESPONSIBILITIES

In order to be successful in this role you will need the following:

• Exceptional customer service and relationship-building skills
• Proficiency with Microsoft Office applications, generating reports, and advanced-level computer skills
• Experience with Concur, Salesforce, and FSL
• Knowledge of warehouse inventory control, order processing, and order life cycle systems
• Intuitive problem solver and fast learner
• Ability to act on opportunities with customers to upsell supporting products and services, as appropriate
• Prior experience in the HD engine/truck/marine industry is preferred, but not required
• Experience with Quick Serve, Rapid Serve, or Parts.Cummins.Com is preferred, but not required

QUALIFICATIONS

Core responsibilities :

This role is for inside parts sales. This will include walk in, email, and phone customers. Along with over-the-counter parts sales, sales to internal service customers will be required. Outside of parts sales, other duties will include shipping/receiving, inventory control, putting away stock, core reconciliation, and other various parts duties.

Education, Licenses, Certifications:

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.
• Prior experience in the HD engine/truck/marine industry is preferred, but not a requirement.
• Previous experience with Quick serve, Rapid serve, or Parts.Cummins.Com is preferred, but not a requirement.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Shop

Min Salary $25.82

Max Salary $38.7

ReqID 2426606

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.