Associate IT Support Engineer

Contract type: full-time | Location: Sofia, Bulgaria | Working model: hybrid (24/7 shift rotation)

Do you enjoy solving IT challenges and helping people get back on track?
Are you curious about how global IT systems work behind the scenes?
Would you like to grow your skills while supporting enterprise customers worldwide?

We’re looking for an Associate IT Support Engineer to join our global Service Delivery Centre. In this role, you’ll support enterprise users, troubleshoot incidents, and keep systems running smoothly. You’ll learn from experienced engineers, gain certifications, and build a foundation for your IT career.

What you’ll do

• Provide remote technical support for enterprise users (Windows, O365, VPN, hardware).
• Troubleshoot issues, perform root cause analysis, and keep operations stable.
• Collaborate with global teams on escalations and service improvements.
• Document solutions and follow ITIL-based processes (Incident, Change, Problem Management).
• Continuously learn and expand your technical expertise through on-the-job training and certifications.