DESCRIPTION

Job Summary

We are looking for a talented Customer Engineer to join our team specializing in Powertrain Integration Engineering for our location in Columbus, IN. In this role, you will play a critical part in ensuring seamless integration of powertrain systems into OEM applications, driving performance, reliability, and quality across diverse projects. You will collaborate closely with internal engineering teams, suppliers, and customers to deliver technical solutions that meet system requirements and exceed expectations.

As a Customer Engineer, you will focus on improving powertrain integration processes, standardizing transmission integration practices, and providing expert guidance on powertrain performance requirements. Your responsibilities will include assessing program decisions for their impact on system performance, coordinating integration activities within project scope, and supporting technical discussions with customers and suppliers.

The ideal candidate will have a strong understanding of vehicle systems and testing methodologies, with experience or a keen interest in control system calibration and validation. Proficiency in data analysis tools such as Matlab, familiarity with vehicle-level data acquisition techniques (e.g., CANalyzer), and structured problem-solving skills (e.g., 7-step process) are essential. Basic project management capabilities, including schedule tracking, and the ability to communicate effectively in technical discussions will set you up for success in this role.

This is an Exempt Entry-Level (Full-Time) position within the Customer Engineering subfunction. A Bachelor’s degree in Mechanical Engineering is preferred, though candidates from Electrical Engineering programs are welcome. The role is based at the Cummins Machine Integration Center (CMIC) and requires on-site presence with flexibility. The anticipated start date is early 2026.

In this role, you will make an impact in the following ways:

• Investigate and Resolve Issues: Diagnose integration and installation problems, identify root causes, recommend corrective actions, and document outcomes with guidance from senior team members.
• Enhance Processes and Tools: Apply and support improvements in processes such as Installation Quality Assurance and OEM integration, leveraging tools like Advisor, COLS, and GCE for high-quality decision-making.
• Collaborate with Experts: Obtain input and negotiate with Subject Matter Experts and VPI Teams to deliver accurate product data and installation requirements to Application Engineers and OEMs.
• Drive Product Decisions: Make informed decisions on product selection, design, and integration that influence OEM machine performance, optimization, and quality.
• Build Customer Relationships: Develop strong technical partnerships with customer counterparts, serving as the primary liaison for technical information, specification management, and issue resolution.
• Translate Customer Needs: Convert customer requirements and feedback into functional product specifications, ensuring alignment with market expectations and system requirements.
• Advocate for Customers: Represent customer and market interests during new product development, design reviews, and product change processes to ensure optimal solutions.
• Ensure Installation Quality: Validate prototype machine performance and confirm installations meet Cummins standards, while independently executing established processes and contributing to continuous improvement.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Machine Integration and Optimization: Combine components and subsystems into a cohesive system that meets customer expectations; apply Cummins installation standards and best practices to ensure optimal performance, reliability, cost efficiency, and quality; analyze technical issues using proven troubleshooting methods for timely resolution.
• Product Application Support: Deliver accurate and complete technical content to support customers and business needs; define installation requirements and develop innovative tools leveraging deep cross-system knowledge and industry expertise for successful design and integration.
• Technical Customer Management: Serve as the primary technical interface for customers; provide engineering data, documentation, and training to support equipment design and integration; manage product changes effectively to prevent business interruptions through structured communication and change processes.
• Product Problem Solving: Apply structured problem-solving techniques to identify root causes, implement robust data-driven solutions, and recommend systemic actions to prevent recurrence, ensuring customer satisfaction and product reliability.
• Communicates Effectively: Develop and deliver clear, multi-mode communications tailored to diverse audiences, ensuring understanding and alignment across stakeholders.

Education, Licenses, Certifications:

• College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.
• Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Entry level/Early career professional.
• Preferred candidates would have relevant experience working in either a temporary student employment environment (intern, co-op, or other extracurricular team activities) or as an early career professional in a relevant technical discipline area.
• Knowledge of MS Office tools is also preferred

QUALIFICATIONS

• College Job Type:
• Exempt Entry Level (Full time)
• Engineering Subfunction:  
• Customer Engineering
• Degree Level:
• Bachelor’s 
• Educational Program:
• Mechanical engineering preferred, open to electrical engineering programs 
• Start Date:
• Early 2026
• Required Work Location:
• Cummins Machine Integration Center (CMIC)
• On-site with Flexibility
• Job Skill Requirements: 
• Key Objectives :
• Drive powertrain integration improvements within the engineering process.
• Develop and standardize transmission integration practices.
• Provide technical guidance on powertrain performance requirements to engineering teams.
• Assess program decisions for their impact on powertrain performance.
• Coordinate integration activities for transmissions within project scope.
• The Successful Candidate :
• Understanding of vehicle systems and testing methodologies.
• Experience or strong interest in control system calibration and validation.
• Proficient in data analysis and interpretation (e.g., Matlab).
• Familiar with vehicle-level data acquisition tools and techniques (e.g., CANalyzer).
• Strong diagnostic skills and structured problem-solving (e.g., 7-step process).
• Basic project management capabilities, including schedule tracking.
• Experience working with suppliers and customers in technical discussions.

Job Engineering

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Entry Level

ReqID 2423468

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.