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Job Details
You’ll help shape the future of ArcGIS Enterprise by defining how enterprise GIS customers adopt and use AI across cloud, hybrid, on‑premises, and disconnected environments. In this role, you’ll work closely with engineering, marketing, sales, and services teams to translate real customer needs into product direction that scales across complex enterprise architectures.
You’ll balance deep ArcGIS Enterprise expertise with a strong curiosity for AI, ensuring ArcGIS Enterprise remains a critical pillar of Esri’s platform strategy. Your work will directly influence how organizations deploy, trust, and operationalize AI within their most mission‑critical geospatial systems.
Responsibilities- Gather and prioritize feedback from end users and administrators to inform product strategy, roadmap decisions, and future investments
- Define and communicate product direction for ArcGIS Enterprise and its AI‑related capabilities, informed by market trends and competitive analysis
- Translate customer problems into clear, actionable requirements and advocate for them across strategy, roadmap, and development discussions
- Partner with engineering, marketing, sales, services, and partners to support successful delivery, launch readiness, and adoption
- Build and maintain product content such as technical papers, best practices, enablement materials, and internal guidance
- Build awareness across Esri’s global workforce of ArcGIS Enterprise system patterns and its role within the ArcGIS platform and AI ecosystem
- Represent ArcGIS Enterprise and AI in customer engagements, partner interactions, and industry events, ensuring consistent product messaging
- 2+ years of experience in a product‑related role (product management, engineering, development, support, or consulting)
- Hands‑on experience with ArcGIS Enterprise in a product planning, support, consulting, or deployment context
- Familiarity with ArcGIS Enterprise licensing, including server roles, extensions, and capabilities
- Proven ability to translate customer needs into product requirements and drive prioritization across teams
- Ability to coordinate people and technical resources across multiple organizations and disciplines
- Strong communication skills, with the ability to explain complex technical concepts to both technical and executive audiences
- Strong problem‑solving, organizational, and time‑management skills
- Willingness to travel up to 20% for customer engagements, conferences, and strategic meetings
- Bachelor’s degree in computer science, information systems, geography/GIS, or a related STEM field
- Familiarity with ArcGIS Enterprise architecture best practices and common deployment patterns
- Working knowledge of standard IT concepts, terminology, and enterprise environments
- Experience with cloud and database technologies, including SQL and file‑based storage services
- Prior experience contributing to a software development, technical consulting, training, or product support team
- Certification in product management, project management, or change management (Pragmatic Institute, PMI, or equivalent)
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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
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Requisition ID: 2026-3826
Available inRedlands, CA
Job CategoryProduct Management
Role TypeIndividual Contributor
Experience LevelEarly Career
About us. Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping. We take a... Read more