SoftwareOne Academy

Scope: Full-time | Hybrid | Location: Mexico City

Do you enjoy working with details, processes, and multiple stakeholders to ensure everything runs smoothly?
Are you motivated by delivering accurate, high-quality work that directly impacts customer satisfaction?

As an Order Processing Associate/junior, you will play a key role in ensuring customer orders are processed accurately, on time, and with the highest quality standards. This role has a direct impact on customer satisfaction and business results, requiring strong coordination, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Manage and track incoming order-related requests, ensuring timely and accurate resolution

• Review customer quotes and convert them into complete, ready-to-process orders

• Validate order details and ensure all required information is correctly configured

• Coordinate with internal teams and customers to collect, deliver, and clarify order data

• Follow up on pending orders, approvals, and exceptions, escalating when needed