The Global Payroll Services Transformation Lead is a strategic professional who stays abreast of developments within their field and contributes to directional strategy by considering their application in their job and the business. This role is recognized as a technical authority for an area within the business and requires basic commercial awareness. Multiple individuals within the business may provide the same level of subject matter expertise.

Key Skills:

• Developed communication and diplomacy skills are required to guide, influence, and convince others, particularly colleagues in other areas and occasional external customers.
• Strong analytical skills and problem-solving capabilities, particularly in developing and implementing digital transformation or strategic solutions.

Impact & Scope:

• Significant impact on the area through complex deliverables.
• Provides advice and counsel related to the technology or operations of the business.
• Work impacts an entire area, eventually affecting the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Manages multiple projects while guiding operations and change management teams.
• Candidates should possess strong experience as both a Project Manager and a Business Analyst.
• Coach the change management team on Agile principles and practices, and foster a self-organizing, collaborative environment for payroll solution delivery.
• Proactively identify, track, and remove impediments or blockers that hinder the payroll team's progress, while managing project risks and dependencies across various stakeholders.
• Manage stakeholder expectations, ensure alignment on payroll project objectives, and adapt plans dynamically to changing business priorities and feedback throughout the iterative development lifecycle.
• Collaborate with Product Owners and stakeholders to define, refine, and prioritize payroll-related user stories, epics, and acceptance criteria within the product backlog.
• Serve as the primary liaison between payroll business stakeholders and the development team, ensuring clear, concise communication and a shared understanding of evolving payroll requirements and regulatory changes.
• Actively participate in all Agile ceremonies (e.g., sprint planning, daily stand-ups, sprint reviews, retrospectives) to clarify requirements, support the team, and validate iterative payroll solution development
• Ability to quantify benefits and effectively present findings and recommendations to leadership. Proficiency in leveraging AI tools and applications to enhance project efficiency and analysis.

Qualifications:

• 7-10 years of experience in a related role with commensurate experience in people management.
• Education: Bachelor’s/University degree, Master’s degree preferred.
• Familiarity with technology and the Software Development Life Cycle (SDLC).
• Experience with Workday or any SASS application preferred.
• Good knowledge and experience working with AI tools and understanding of AI concepts.
• Specialized Knowledge: Good knowledge of North America payroll and Tax regulations and practices.
• Scrum Master or PMP certification is a plus.

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Job Family Group:

Operations - Services

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Job Family:

Payroll

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$93,440.00 - $140,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Feb 12, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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