DESCRIPTION

Completes troubleshooting, repairs and rebuilds on engine products in a service workshop independently while coaching and developing less experienced technicians

Key Responsibilities

1. Hands-On Workshop Coaching

• Teach apprentices how to use hand tools, power tools, torque tools, and precision measurement gear correctly.
• Show them how to dismantle, inspect, and reassemble components safely and cleanly.
• Demonstrate how engines, fuel systems, air systems, and aftertreatment systems work—using real examples in the shop.
• Walk apprentices through “what goes wrong” and how to identify faults, damage, wear, and failure modes.
• Build foundational troubleshooting skills using real units, real jobs, and real failures.

2. Apprentice Readiness & Confidence Building

• Help first-years get comfortable in the workshop—how to move safely, set up their workspace, and think like a technician.
• Teach shop etiquette: teamwork, communication, keeping a tidy bay, and respecting the craft.
• Support apprentices who may lack confidence or exposure by giving them structured, achievable tasks.

3. Capability Tracking & Individualised Support

• Use the standardised capability tracker to guide development, set expectations, and maintain consistency across regions.
• Adapt coaching approaches to each apprentice—ensuring flexibility to address gaps, strengths, and real-time needs.
• Provide apprentices with targeted support in areas flagged through the tracker or identified in the workshop.

4. Branch Support & Integration

• Work closely with Service Managers, Supervisors, and Technicians to ensure apprentices are developing the right skills.
• Identify capability gaps at each branch and provide targeted hands-on coaching sessions.
• Support the embedding of standard work practices and safe working methods in day-to-day workshop tasks.
• Travel to nearby or regional sites when required —usually infrequent and planned (<10%), but may increase as program needs evolve.

5. Technical Demonstrations & Practical Learning

• Run short, practical mini-sessions in the workshop (e.g., correct measuring techniques, wear pattern identification, torque procedures).
• Set up hands-on problem‑solving activities using failed components or stripped-down engines.
• Guide apprentices through real diagnostic processes using actual customer units when appropriate.

6. Apprentice Progression & Support

• Provide input for apprentice capability reviews based on observed workshop performance.
• Work with the Apprentice Program Manager to identify apprentices needing additional support.
• Celebrate growth and milestones to keep apprentices engaged and motivated.

RESPONSIBILITIES

Competencies:

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Develops talent - Developing people to meet both their career goals and the organization’s goals.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit (Preferred)
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Advanced level knowledge of and/or experience with engine products
• Experience providing technical advice and coaching to more junior technicians (preferred)

QUALIFICATIONS

1. Hands-On Workshop Coaching

• Teach apprentices how to use hand tools, power tools, torque tools, and precision measurement gear correctly.
• Show them how to dismantle, inspect, and reassemble components safely and cleanly.
• Demonstrate how engines, fuel systems, air systems, and aftertreatment systems work—using real examples in the shop.
• Walk apprentices through “what goes wrong” and how to identify faults, damage, wear, and failure modes.
• Build foundational troubleshooting skills using real units, real jobs, and real failures.

2. Apprentice Readiness & Confidence Building

• Help first-years get comfortable in the workshop—how to move safely, set up their workspace, and think like a technician.
• Teach shop etiquette: teamwork, communication, keeping a tidy bay, and respecting the craft.
• Support apprentices who may lack confidence or exposure by giving them structured, achievable tasks.

3. Capability Tracking & Individualised Support

• Use the standardised capability tracker to guide development, set expectations, and maintain consistency across regions.
• Adapt coaching approaches to each apprentice—ensuring flexibility to address gaps, strengths, and real-time needs.
• Provide apprentices with targeted support in areas flagged through the tracker or identified in the workshop.

4. Branch Support & Integration

• Work closely with Service Managers, Supervisors, and Technicians to ensure apprentices are developing the right skills.
• Identify capability gaps at each branch and provide targeted hands-on coaching sessions.
• Support the embedding of standard work practices and safe working methods in day-to-day workshop tasks.
• Travel to nearby or regional sites when required —usually infrequent and planned (<10%), but may increase as program needs evolve.

5. Technical Demonstrations & Practical Learning

• Run short, practical mini-sessions in the workshop (e.g., correct measuring techniques, wear pattern identification, torque procedures).
• Set up hands-on problem‑solving activities using failed components or stripped-down engines.
• Guide apprentices through real diagnostic processes using actual customer units when appropriate.

6. Apprentice Progression & Support

• Provide input for apprentice capability reviews based on observed workshop performance.
• Work with the Apprentice Program Manager to identify apprentices needing additional support.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2426364

Relocation Package No

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.