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Service Advisor - Power Generation, Plant, Automotive

Cummins Inc.

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Cummins Inc.

Service Advisor - Power Generation, Plant, Automotive

Onsite Dublin, Ireland
Posted 23 hours ago
Save Job

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Job Details

DESCRIPTION

We are looking for a talented Service Advisor - Power Generation, Plant, Automotive to join our team specialising in Service for our Service Sales department in Dublin, Ireland.

This is a permanent on site position, working Monday to Friday 8.30am - 5pm

In this role, you will make an impact in the following ways:

  • Act as the first point of contact for customers, building trust and long-term relationships.
  • Assess customer needs quickly and accurately, ensuring timely and effective solutions.
  • Create and manage work orders in service systems, keeping operations organised and efficient.
  • Provide status updates to customers, reinforcing transparency and reliability.
  • Support technicians and staff by scheduling work effectively, removing obstacles, and ensuring deadlines are met.
  • Apply financial acumen to invoicing, record keeping, and compliance, contributing to better business decisions.
  • Document service activities thoroughly, ensuring accurate records for warranty, compliance, and historical tracking.
  • Elevate technical issues when needed, ensuring seamless escalation and resolution for complex customer problems.

RESPONSIBILITIES

To be successful in this role, you will need the following:

  • Deliver clear, professional communication across phone, email, and in-person interactions.
  • Demonstrate strong customer focus, balancing empathy with efficiency in service delivery.
  • Utilise diagnostic and electronic service tools to support troubleshooting and technical documentation.
  • Ensure compliance with deadlines, warranty processes, and company standards while maintaining accuracy in all records.

QUALIFICATIONS

Education/ Experience:

  • Must have service experience in automotive, power generation, or plant & machinery industries.
  • Proven background in scheduling work, invoicing jobs, record keeping, and meeting compliance deadlines.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2422184

Relocation Package No

100% On-Site No

Required Skills
  • Service Advisor
  • Automotive
  • Power Generation
  • Plant
  • Service Sales
  • Customer Service
Company Details
Cummins Inc.
 Columbus, IN, United States
Work at Cummins Inc.

Cummins Inc. is a global power leader with complementary business segments that design, manufacture, distribute and service a broad portfolio of... Read more

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