DESCRIPTION

We are looking for a talented Service Advisor - Power Generation, Plant, Automotive to join our team specialising in Service for our Service Sales department in Dublin, Ireland.

This is a permanent on site position, working Monday to Friday 8.30am - 5pm

In this role, you will make an impact in the following ways:

• Act as the first point of contact for customers, building trust and long-term relationships.
• Assess customer needs quickly and accurately, ensuring timely and effective solutions.
• Create and manage work orders in service systems, keeping operations organised and efficient.
• Provide status updates to customers, reinforcing transparency and reliability.
• Support technicians and staff by scheduling work effectively, removing obstacles, and ensuring deadlines are met.
• Apply financial acumen to invoicing, record keeping, and compliance, contributing to better business decisions.
• Document service activities thoroughly, ensuring accurate records for warranty, compliance, and historical tracking.
• Elevate technical issues when needed, ensuring seamless escalation and resolution for complex customer problems.

RESPONSIBILITIES

To be successful in this role, you will need the following:

• Deliver clear, professional communication across phone, email, and in-person interactions.
• Demonstrate strong customer focus, balancing empathy with efficiency in service delivery.
• Utilise diagnostic and electronic service tools to support troubleshooting and technical documentation.
• Ensure compliance with deadlines, warranty processes, and company standards while maintaining accuracy in all records.

QUALIFICATIONS

Education/ Experience:

• Must have service experience in automotive, power generation, or plant & machinery industries.
• Proven background in scheduling work, invoicing jobs, record keeping, and meeting compliance deadlines.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2422184

Relocation Package No

100% On-Site No