This role delivers front-line clinical and technical support for both manual and robotic (Mako SmartRobotics™) procedures (based on territory needs). You’ll train surgeons and Operating Room staff, guide intra-operative activities, and ensure products and technology are used safely and effectively. In this fast-paced environment, you’ll drive exceptional clinical outcomes through pre-operative planning, technical troubleshooting, inventory and case management, and confident Operating Room presence. The role also includes account administration, cross-functional collaboration, continuing education, and alignment with the sales team to support overall territory success. On-call coverage—including evenings, weekends, and holidays—is required to meet urgent technical needs and maintain seamless customer support. 

What You Will Do 

• Deliver front-line clinical and technical support across manual and robotic procedures, training surgeons and staff on product use, best practices, and Operating Room workflow. 

• Conduct re-education sessions and guide setup, breakdown, and intra-operative activities to ensure optimal use of products and robotic systems. 

• Prepare pre-operative CT scans for implant planning, sizing, and positioning to support precise surgical outcomes. 

• Troubleshoot technical and product-related challenges, providing confident, timely solutions to surgeons and Operating Room teams. 

• Coordinate daily account and case operations including inventory, instrumentation, case preparation, and documentation. 

• Manage account administration tasks—updates, billing, closures—using designated applications to maintain seamless operations. 

• Maintain required trainings and certifications, including Mako recertifications, based on territory clinical needs. 

• Participate in cross-training opportunities and collaborate closely with clinical, sales, and operations partners. 

• Partner with sales teams to support customer needs, strengthen relationships, and align on strategies that enhance clinical and commercial success. 

• Provide on-call coverage (evenings, weekends, holidays) as needed to address urgent clinical or technical issues. 

What You Need: 

Required: 

• Bachelor’s degree + 2+ years of professional/related experience  

OR  

• Associate degree + 6 years of professional/related experience 

OR  

• High school diploma + 8 years of professional/related experience. 

• Trained on all clinical applications based on clinical needs of the territory.  

• Continuing education required; annual Mako recertifications based on territory needs. 

Additional Information    

• This position requires the handling of instruments that may have been contaminated by blood or bodily fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Stryker will provide a safe working environment for all employees.  

• Ability to lift, push, pull, and carry up to 50 lbs.   

• Ability to stand for extended periods.     

• Ability to manage stressful OR situations with professionalism and focus  

• Exerting up to 50 lbs of force occasionally and/or up to 20 lbs of force constantly to move objects.  

• Must have a valid driver’s license.  

• Fluency in written and spoken English required.