Background on the Position
This role sits within Firm Risk Management's Collateral Valuation team, supporting Residential Mortgage under Credit Risk Management, Wealth Management. The team is responsible for requesting and reviewing residential appraisals in support of the Firm's lending platform, partnering closely with the mortgage business to deliver timely, high quality valuation services.

The position is part of the Direct Engagement function and will contribute to daily operational responsibilities. In parallel, the role will support an ongoing initiative to expand the team's scope, including the development of a new sub team and enhanced engagement with individual appraisers.

The Property Valuation Direct Engagement team focuses on identifying and engaging qualified appraisers in geographic areas where traditional vendor channels face capacity challenges, supporting the development and maintenance of a Morgan Stanley-approved fee appraiser panel.

We're seeking an experienced, values driven leader with a demonstrated track record of leading people, making sound judgments under pressure, and delivering results with integrity. Officers at our firm are expected to communicate clearly, address issues directly, and set high standards for performance while treating people with fairness and respect. They build trust through consistency and follow through, create environments where teams can speak up and take ownership, and develop others through honest feedback and coaching. They make principled decisions in complex situations, stay steady through change, and understand that strong leadership is measured not only by outcomes, but by how those outcomes are achieved.

This role is not suited for individuals seeking a title without true leadership responsibility, those who avoid difficult conversations, or leaders who rely solely on positional authority rather than judgment and follow through. It is also not a fit for candidates who prefer ambiguity over accountability, defer hard decisions upward, or prioritize personal comfort over doing what is right for the business and the team. We are not looking for caretakers or managers by tenure alone-this role requires demonstrated experience leading people, owning outcomes, and operating with consistency, integrity, and sound judgment.

Responsibilities
- Provide leadership and oversight for the Direct Engagement team, including day to day workflow management and operational execution
- Manage relationships with individual appraisers to support timely and high quality appraisal completion
- Support the implementation of senior leadership's strategic direction through clear processes and consistent execution
- Establish and monitor key performance indicators to improve turnaround times and operational outcomes
- Serve as a liaison between associates and senior stakeholders, translating strategic priorities into clear, actionable guidance
- Support the department in navigating organizational change through clear communication and staff alignment
- Review current processes to identify gaps, reduce silos, and improve efficiency through collaboration
- Simplify and enhance workflows by implementing scalable, sustainable process improvements
- Mentor team members to support performance, development, and engagement
- Optimize resource allocation to align capacity with business needs
- Apply sound judgment and a forward looking approach to drive positive, risk aware outcomes - College degrees in related field or equivalent experience required.
- While it is not essential to be a SME in the real estate valuation space, knowledge/experience considered a plus.
- Client experience is core to the team's work so must be constructive and solution oriented.
- Proven people management experience (approx. 10 years)
- Experience managing through change, including process redesign, automation, vendor shifts, or regulatory updates
- Strong judgment in escalation management, balancing risk awareness with pragmatic decision making, while working autonomously
- Clear, confident communicator capable of engaging senior leaders as well as frontline staff
- Ability to distill complex appraisal or valuation issues into concise, decision oriented messaging
- Strong written skills for policies, procedures, executive summaries, and issue remediation documentation
- Skilled in Microsoft Office programs, especially creating engaging PowerPoint presentations.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Expected base pay rates for the role will be between $120,000 and $205,000 year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.