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Job Details
Thomson Reuters is seeking a motivated and customer-focused Associate Client Partner to join our team. In this role, you will be instrumental in building and maintaining strong client relationships, understanding their needs, and ensuring their success with our solutions under the guidance of a Client Partner.
About the Role
As an Associate Client Partner with Thomson Reuters, you will:
- Act as a point of contact for a portfolio of clients, fostering strong relationships through regular communication and proactive engagement.
- Conduct client counseling sessions to understand their business challenges, identify opportunities for improvement, and recommend appropriate Pagero solutions.
- Facilitate effective client-facing meetings and presentations, articulating complex technical information clearly and concisely to diverse audiences.
- Provide customer service, promptly addressing client inquiries, resolving issues, and escalating complex matters when necessary.
- Utilize data analysis and database analysis skills to identify trends, measure client satisfaction, and inform strategic client engagement plans.
- Maintain an understanding of market knowledge, including industry trends, competitor activities, and client-specific business landscapes.
- Collaborate effectively with internal teams (e.g., sales, product, support) to ensure seamless client experiences and successful project delivery.
- Leverage technical knowledge of ONESOURCE Pagero's products and services to provide insightful guidance and support to clients.
- Prepare clear and concise written and verbal communications, including client reports, proposals, and internal documentation.
About You
You’re a fit for the role of Associate Client Partner if your background includes:
- Strong client-facing abilities, with a proven track record of building and maintaining positive relationships.
- Excellent communication skills, both written and verbal, with the ability to articulate complex concepts clearly and persuasively.
- Demonstrable experience in customer service, with a focus on problem-solving and client satisfaction.
- Proficiency in data analysis and database analysis tools and techniques.
- Market knowledge, ideally within the e-invoicing, procure-to-pay, or related B2B integration industries.
- Proven ability to work effectively in a team-oriented environment.
- Foundational technical knowledge or a strong aptitude for understanding software solutions.
- Familiarity with project management methodologies, particularly the Waterfall Model.
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
Who we are Thomson Reuters informs the way forward by delivering trusted content and technology that people and organizations need to make the... Read more