What You Will Do:

 Data & Insights

• Independently analyze product adoption, usage, and performance metrics.
• Provide actionable insights and recommendations to influence product decisions.
• Build and automate dashboards and recurring reports for real-time visibility.

Documentation & Knowledge Transfer

• Own the creation of user-facing documentation (release notes, guides, FAQs).
• Partner with Product Owners to produce clear journey maps, workflows, and diagrams.
• Lead transfer-of-information sessions to enable downstream commercial and support teams.

Product Operations & Process Improvement

• Maintain and improve backlog hygiene practices, ensuring readiness and prioritization.
• Identify and drive process improvements for backlog refinement, release readiness, and reporting.
• Promote disciplined use of metrics (e.g., backlog health, sprint predictability).

What You Will Need:

Required Qualifications:

• Bachelor's degree in Software Engineering/ Computer Science or related discipline & 2+ years of work experience

Preferred Qualifications:

Technical Skills:

• Proficiency in Excel/Google Sheets (pivot tables, formulas, charts).
• Strong technical writing skills (drafting release notes, guides, and process docs).
• Understanding of Agile/Scrum principles (terminology, ceremonies, backlog flow).
• Familiarity with BI/reporting tools (e.g., Tableau, Power BI, Looker — at the user level).
• Strong Agile practice knowledge (capacity planning, backlog health metrics, predictability tracking).

Preferred Skills / Engineering tools:

• Experience with backlog management tools (e.g., Jira dashboards, custom queries, integrations with Aha!/Confluence).
• Ability to create process maps and workflows in Visio, Lucidchart, or equivalent.

• $89k - $148k salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.