The End User Endpoint and Tooling Team is committed to delivering an enterprise class Windows Desktop Platform to the firm. The team is responsible for all aspects of the design, configuration and integration of Windows Desktop and Laptop endpoints, including hardware, driver and firmware management.

We are looking for a person to be able to contribute to many of the on-going initiatives in some of these areas and to own engineering and operational tasks from beginning to end. The candidate will have a strong technical foundation, a strategic mind-set, excellent communication skills, and the ability to collaborate within a globally distributed team.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Workplace Engineering position at the Director level, which is part of the job family responsible for managing and optimizing the technical environment and end-user experience across various workplace technologies, ensuring seamless operations and user satisfaction across the organization.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

What you’ll do in the role:

• Ensure that the solutions we develop meet the necessary security, supportability, and performance requirements identified by our stakeholders, regulators, and the organization at large.

• Ensure that we meet the business’ expectations of high availability, performance, and overall user experience.

• Sustain existing systems by providing level-3 support to help investigate and identify root cause for escalated issues.

• Create, review, maintain and disseminate knowledge through documentation and demonstrations of the technologies, tools, and methodologies that are used to support them. Dissemination of knowledge amongst peers and partnering support teams.

What you’ll bring to the role:

• 5+ years technical understanding of Windows operating systems up to and including Windows 10/11/Server 2019

• Experience with Windows 10/11 Intune Modern Management.

• Expertise with SCCM OSD orchestration and software delivery concepts.

• Advanced scripting skills with PowerShell.

• Extensive experience with Enterprise workloads migration to the cloud such as network drives content to Microsoft OneDrive for Business.

• Knowledge of common Windows Infrastructure technologies including Active Directory, Group Policy, DNS/NRPT, PKI/CA, RADIUS, NPS, etc.

• Strong troubleshooting mindset (i.e. parsing event logs, SysInternals tools, analysing memory dumps etc).

• Experience automating workflows and providing self service capability.

• Client / Server hardware knowledge and management in an enterprise environment.

• Experience designing technical solutions to meet complex business requirements.

• Ability to author technical and operational management documentation including design and support documents, operational runbooks, internal knowledge base articles, etc

Desired Skills:

• Experience of Windows Modern Management (Intune, Autopilot, Windows365, etc)

• Desktop/Laptop Hardware Knowledge and Management in an enterprise environment (i.e. driver, firmware, bios management).

• Understanding of Agile principles and how to apply them.

• Infrastructure systems including experience with Jira, ServiceNow.

At Morgan Stanley Montreal, we support the Firm’s global businesses and infrastructure with cutting edge technology and innovation. The multi-faceted and highly technical Montreal team plays a critical role in building and maintaining our leading technology platform, including electronic trading, algorithm trading, cloud engineering, infrastructure, cybersecurity and AI/ML. Morgan Stanley has been rooted in the Montreal community since 2008 and is considered a leading employer among the area’s highly skilled technology talent. There’s ample opportunity to move across the businesses for those who show passion and grit in their work.

All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.

Knowledge of French and English is required.

Build a career with impact. Visit morganstanley.com for more information.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.