10000 Customer success manager Jobs

Stryker

Stryker is one of the world’s leading medical technology companies and together with our customers, is driven to make healthcare better. 

Stryker offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

The role:

• The Lead Analyst – Enterprise Data Quality role is critical in maintaining high data standards and enabling the delivery of our Data and Analytics strategy. 

• This position is a leader of process, it is not a team lead role and doesn't currently have direct reports.

• The Lead Analyst will develop, implement, and manage data governance policies, procedures, and standards, in particular the data dictionaries to ensure data quality, security, and compliance across Customer, Supplier and Employee Domains and Transactional Business Data.

Roles & responsibilities:

• Create and maintain tools to demonstrate that data quality is meeting requirements.

• Develop and maintain data dashboards and reports to monitor data quality, governance, and compliance metrics, providing regular updates to senior leadership.

• Overseeing data quality initiatives, including data profiling for criticality, cleansing, and enrichment, to maintain high-quality data across all systems and databases.

• Embed data certification, and a robust issue resolution process, prioritising on business criticality.

• Ensure robust approval process for new Customer and Employee records, acting as a step in the approval process.

• Observe, manage and correct master data inconsistencies within the two JDE instances across three regions,

• Provide advanced thought processes of the flow of information and how it ties back to the divisional software applications.

• Collaborate with divisional functional teams, both locally and globally, to ensure project(s) success to meet short and long term goals and needs.

• Support stakeholder SLA’s and work to provide KPI’s. Ensure dashboards are up to date and are reflective of the work completed.

Requirements for the successful applicant:

• Effective communication and collaboration skills to work with cross-functional teams at all organisational levels.

• Demonstrated stakeholder management and change management skills.

• Business process improvement capability and ability to contribute to and implement systematic change.

• Strong analytical aptitude with proven ability to analyse/interpret data and provide insight to other departments.

• Strong knowledge of data regulations and compliance requirements

• Understanding of the medical equipment industry, hospital system and procedures high advantageous (not essential)

Skills, experience & qualifications:

• Tertiary qualifications are preferred with Information Technology, Data Management, Business Administration, or Finance qualifications. 

• 4+ years of experience in data management, governance, or related roles, with a proven track record of successfully implementing data strategies and governance frameworks.

• Proficiency in data management tools, data cataloging software, and data quality tools.

• Project management experience is a plus.

• Occasional travel may be required.

Culture and Benefits:

At Stryker, you can expect an attractive package including a broad range of discounts and benefits from a range of partners! This is a genuine opportunity for an ambitious and customer focused individual to progress and grow your career with a leading global medical device company that offers countless development opportunities.

Some of our benefits include:

• Multiple financial benefits including health care, financial wellbeing, insurance benefits. 

• Paid Parental leave schemes

• Volunteer Days

• Being part of one of the world’s largest and most recognizable brands.

• Excellent team culture – we have fun whilst we work!

• A Leader who will support & guide you throughout your career

• Access to our career and self-development program from day one

• Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes.

If you are interested in finding out more, click apply today!