10000 Customer success manager Jobs

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Technical Project Specialist - Custom Report Developer

• The successful candidate will be a self-starter with strong prioritization skills and have significant technical coding experience, with a proven track record of achieving success in a fast-paced, results-driven organization.
• Developing custom reporting solutions for an equity compensation platform, leveraging both IBI WebFOCUS and SQL (for payroll tax withholding, employee stock purchase plans, stock vesting, and HRIS data feeds) to develop data outputs which meet client reporting and integration needs.
• Partnering with internal project leads and product managers to develop and implement tailored data outputs, translating client business requirements into technical specifications for programming custom reports.
• Analyzing, testing, and adjusting technical programming to perform maintenance for previously developed reports.

Qualifications

• 6+ years of experience as a technical developer is required.
• Expertise and hands on experience with SQL required and IBI WebFOCUS strongly preferred
• Bachelor's Degree in Computer Sciences, or related experience is preferred
• Ability to proactively identify potential risks, design deficiencies, and issues, while developing courses of action to resolve
• Strong teamwork skills with the ability to problem solve, learn quickly, share knowledge, multi-task and adapt to constantly changing priorities
• Working knowledge of payroll processing, equity-related accounting, tax, and legal concepts, both US and Global strongly preferred
• Clear understanding of best business practices with respect to processes and methodologies

Knowledge and Skills

• Positive and professional relationship management capabilities
• Independent in decision-making with sound judgment
• Adaptable and well-organized in multi-tasking
•  Adapts easily to Morgan Stanley systems, Salesforce, and MS Office (Word, Excel, Power Point)

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents