10000 Customer success manager Jobs

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you’re helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers’ lives. Find your place in sales on #TeamAmex.

How will you make an impact in this role?

The incumbent will be an integral member of the Card Acquisitions team, an organization that is dedicated to grow the American Express Card Member portfolio via Telemarketing and direct channels in Singapore.

·        Head up the Telemarketing Card Acquisition Channel and Premium Card Acquisition to achieve sales targets

·        Conceptualise and drive strategies to develop and implement end-to-end telemarketing and premium card campaigns, partnerships and/or events to grow the Card Member portfolio

·       Operational process improvements (streamlining card acquisition process for efficiency and service) and new business development (develop new leads channels)

·       Leverage data and insights to analyze the efficacy of acquisition campaigns to refine existing strategies to drive campaign performance on an ongoing basis

·       Manage and optimize the allocation of marketing investments maximize ROI

·       Complaint handling and reporting, conduct regular performance evaluations including call listening and provide feedback and training to team

·      To manage the day-to-day operations of the 2 critical functions, providing leadership and also liaison with various internal stakeholders involving different Business Units to drive shared objectives; which includes ensuring compliance to company policies and regulatory requirements

·       Maintaining Team’s personal files, complaint handling and reporting, coordinating and leading the Internal Audit Team, frequent call listening and customer feedbacks

·       Developing and implementing Sales Incentive Plan

·       Foster a positive and motivating work environment.

Qualifications

·         6 – 10 years of experience with telemarketing/sales management experience. Relevant experience in Financial Institution and/or premium product marketing will be preferred

·         Independent, self-motivated, organized individual with good interpersonal skills

·        Strategic and creative problem solver with ability to develop innovative and actionable strategies to challenge the status quo

·     Strong leadership with the ability to strategize at the macro level, as well as managing the operational details at the micro level

·        Excellent collaborator with ability to effectively manage stakeholders in a matrix organization and is comfortable with centralized work processes

·        High level of organizational and multitasking abilities, demonstrate flexibility in a dynamic environment

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.