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Position Overview
The Sr. Director, Product Management for Customer Success Products is a critical role reporting to the VP, Product Management for Enterprise Systems & Experience (ESE), Autodesk’s Information Technology (IT) organization. The Sr. Director, Product Management (Customer Success) is a strategic leader empowered to define and execute on a cohesive product vision, strategy and roadmap to land high impact business outcomes for Autodesk’s Customer Success business (including global Customer Support, Customer Success Management and Consulting Services), while fostering trusted stakeholder relationships to catalyze growth of Autodesk’s business to $10b and beyond.
A successful candidate will have extensive product management leadership experience, Customer Success domain expertise, and demonstrated influence collaborating across organizational boundaries to drive strategic product investments and land quantifiable business outcomes. This role will define and evangelize an inspirational north star vision based latest market trends, user research and discovery, to continuously improve Autodesk’s Customer Success business and user experience.
You’ll work with teammates across the globe and will travel up to 10-15% of the time for face-to-face meetings like conferences, team offsites, and customers. This role is hybrid to San Francisco, CA or Novi, Michigan. Relocation will be offered.
Responsibilities
Define, evangelize, and continuously evolve a holistic product vision and strategy, identifying new areas of impact through market and user research, while driving business value through improved self-service, automation, and intelligent (AI/ML) product experiences
Define and publish rolling 12-month roadmaps aligning to business goals
Contribute to strategic planning processes to influence multi-year investment plans to drive the greatest business value
Define OKRs including the measurement methodology, baseline, and targets by quarter, supported by a high confidence roadmap to land the committed business impact
Attract, scale, and retain a team of high performing team of Product Managers to land impact across a geographically dispersed team of stakeholders
Empower and inspire product teams through the product operating model to land the greatest value
Minimum Qualifications
15+ years of relevant experience including 5+ years of experience in product management leadership positions, including creating and driving product roadmaps from conception to launch
Deep domain expertise in enterprise Customer Success including best practices to drive value empowering product experiences for Product Groups such as Agent Productivity, Case Lifecycle Management, Voice & Telephony, Digital Channels, Customer Success Management, and Professional Services Automation
Proven track record of landing quantifiable business impact through product in partnership cross-functional teams including business stakeholders, product management, UX, engineering, architecture
Experience scaling and retaining high functioning product management teams
Knowledge of SDLC (Software Development Lifecycle) and Agile methodologies
Bachelor's degree in Computer Science, related field, or equivalent practical experience
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
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Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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