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Business Process Expert - Distribution and Logistics
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Stryker

Business Process Expert - Distribution and Logistics

Onsite San Jose, Costa Rica Full Time
Posted an hour ago
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Watch this video to learn more about Stryker

Job Details

What you will do-

Work with the appropriate Vocera SAP Integration Team, IT Business Partners and Medical deployment team to ensure the following: 

Key Scope, Actions and Decisions: 

  • Serve as a main point of contact for Workstream PM, and workstream process experts including Project, IT and Site Experts
  • Ensure current business processes are represented in Scope and Requirements Workshops
  • Ensure all requirements are captured and documented to reflect the needs of the workstream
  • Document decisions including individuals involved in decisions and date the decision was made (track progress and closure of action items) 

Adherence to Project Schedule:  

  • Support and execute project plan for workstream that aligns with the program level plan, ensuring all key milestones are met
  • Partner with Site Core Resources to remove constraints, find solutions and meet project milestones  
  • Manage the execution of detailed project plans for your workstream(s) that aligns with the overall project plan, ensuring all key milestones for the workstream are met

Resource Management: ​

  • Set expectations with your workstream, holding them accountable to their deliverables and escalating any issues to the leadership team
  • Help set expectations with functional managers to secure the use of power users’ time on activities and encourage quick hiring and onboarding of approved contract resources
  • Ensure other workstream resources are engaged in decisions and activities that cross multiple workstreams and sites

Training Development:

  • Ensure appropriate resources are engaged in completion of workstream training strategy
  • Provide input into training development and trainer selection
  • Ensure change impacts requiring training activities are accounted for and communicated

Communication:  

  • Provide regular project status reports to stakeholders; highlighting progress made, status, outstanding issues, key decisions, top risks and next steps
  • Ensure the broader Core Medical Team is aware of the status, risks and change impacts of your site or ecosystem 
  • Keep Site Lead, Site Project Manager and other workstream leads informed of process changes that arise that could impact, data, reports, or analytics 
  • Stay well informed of project communications by keeping close to emails, reports, and referencing dashboards in Teams Sites in a timely manner

Risk Management:  

  • Provide solution and direction on recommended mitigation strategies
  • Assist in the communication of risks and development of mitigation plans with appropriate business leaders   
  • Communicate potential issues to Medical & Vocera team, Global Process Governance, Global Application Development and IT Business Partner  

Change Management: 

  • Work with project team members and functional leaders to define and quantify change impacts  
  • Participate in Lessons Learned sessions to deliver improvement recommendations to key stakeholders on the project    
  • Work with team members and functional leaders to define and quantify change impacts  
  • Support the OCM Lead by working with the functional leaders to help derive solutions to change impacts  
  • Proactively identify change impacts and potential response strategies  
  • Communicate potential issues to the Site Lead and align the functional leaders  

Building Organizational Capability:  

  • Attend and lead Workstream meetings, host site Workstream events meetings, host additional meetings for the overall project to ensure deliverables are on track   
  • Advocate for the project, supporting communications and change management activities arising from the project  

Data Cleansing, Reporting and Testing 

  • Ensure proper resource coverage for validation activities  
  • Ensuring functional teams are actively participating in data cleansing and reporting status of activities​
  • Ensure all activities are completed by the defined timeline
  • Promote and embrace the importance of quality data  
  • Serve as member of data readiness network as assigned  
  • Assist with the development and modification of test scenarios  
  • Assist in the identification and preparation of test data 

Hypercare and Cutover:

  • Guide power users through the Hypercare process as required  
  • Serve as a Communications liaison between the business and the project for cutover activities   
  • Assist with the development and modification of cutover tasks  
  • Ensure business resources needed for cutover are identified (COSIM1 & COSIM2)
  • Available as a Hypercare resource for your area of expertise until Hypercare is closed for this area
  • Guide users through the Hypercare process as required  

Testing:

  • Support and engage in all E2E testing (SIT and UAT) prior to launch
  • Support project enhancement testing post launch
  • Serve as SME for all warehouse related activities to ensure all system transactions are in scope for Domestic/OUS shipments

Vocera:

  • International Cycle Count Reconciliation
  • Serial number investigation and reconciliation
  • Monitoring of SAP Stock transfers for International 3PL’s
  • IT support for network 3PL’s
  • eCarrier Management for problem Shipments, customs, clearance issues, etc.
  • UAT Testing for new product launches
  • Freight Invoice coding and submission

Care.ai Support:

  • ECC Poweruser support
  • Inventory Management and training.
  • UAT and SIT Testing

Minimum Qualifications:

  • 5+ years of experience supporting complex, cross-functional initiatives in an enterprise environment (e.g., healthcare, life sciences, manufacturing, or supply chain)
  • Hands on experience with ERP systems (SAP ECC preferred), including participation in system implementations, enhancements, or major deployments
  • Proven ability to service as a primary workstream point of contact, coordinating effectively with IT, business partners, site leaders, and external vendors
  • Demonstrated experience in requirements gathering, documentation, and decision tracking, including managing action items, risks and dependencies
  • Strong stakeholder communication skills, with experience delivering status updates, escalating issues, and aligning cross-functional teams
  • Experience supporting testing (SIT/UAT), data readiness, cutover, and hypercare activities for enterprise systems

$102,600.00 - $222,300.00 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Posted Date: 02/02/2026
This role will be posted for a minimum of 3 days.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Company Details
Stryker
 Kalamazoo, MI, United States
Work at Stryker

Stryker is a global leader in medical technologies and, together with our customers, we are driven to make healthcare better. We offer innovative... Read more

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