DESCRIPTION

We are looking for a talented Service Supervisor to join our Distribution Business Unit in Dublin, Ireland.

The Service Supervisor provides technical leadership and day to day management for aftermarket service delivery across Data Centre Customers in the UK & Ireland.

This role acts as the primary technical and customer contact interface for high‑profile accounts, ensuring safe, compliant, and commercially effective service execution. The position bridges customer engagement, technical decision‑making, operational leadership, and financial performance, enabling stable service delivery while supporting business growth and customer retention.

In this role, you will make an impact in the following ways:

• Serve as the primary point of contact for key strategic data centre customers, building long‑term trust and confidence.
• Lead the resolution of complex, high‑impact technical issues, protecting customer operations and uptime.
• Support customer retention and growth through high‑quality engagement, credible decision‑making, and structured communication.
• Supervise delivery and governance for data centre accounts, ensuring SLA compliance, uptime standards, and reporting accuracy.
• Supervise daily service operations to deliver performance against revenue, labour recovery, margin, and cost control targets.
• Review and validate quotations for technical scope and commercial accuracy prior to execution.
• Lead forecasting for workload, labour demand, and capacity planning aligned to contractual obligations.
• Manage engineer productivity, utilisation, and efficiency to optimise operational profitability.
• Ensure delivery of service operational KPIs, including first‑time fix rate, documentation quality, productivity, and responsiveness.
• Establish clear performance expectations and hold teams accountable for safety, quality, documentation, and delivery standards.
• Support with structured performance reviews and lead continuous coaching and development.
• Act as the primary escalation point for complex customer, commercial, warranty, and performance concerns.
• Resolve disputes related to warranty, scope of work, and commercial performance with a balanced, solution‑oriented approach.
• Manage conflict at both team and customer level, balancing commercial, operational, and reputational considerations.
• Maintain ownership of resolution pathways while escalating appropriately when required.
• Lead and champion a zero‑harm safety culture across UK & Ireland Powergen service operations.
• Ensure compliance with HSE regulations, site‑specific safety requirements, and Cummins standards.

RESPONSIBILITIES

To be successful in this role, you will need the following:

• Advanced technical expertise in power systems, engines, or generators, ideally within data centre or mission‑critical environments.
• Proven experience leading complex fault diagnosis and acting as a technical authority for high‑profile customers.
• Strong escalation management capability in business‑critical operational environments.
• Ability to translate technical complexity into clear commercial and operational actions.
• Strong customer focus and stakeholder management capability.
• Confident, structured communicator with customers, technicians, and senior leaders.
• Proven ability to lead, coach, and develop technical and customer service teams.
• Commercial awareness with the ability to balance customer needs, operational risk, and profitability.

QUALIFICATIONS

Education/Experience:

• Degree in a relevant discipline or equivalent practical experience.
• Relevant technical and people leadership experience required.
• Power Generation industry experience essential.

This role may require licensing for compliance with export controls or sanctions regulations.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2425095

Relocation Package No

100% On-Site No