Results 10180 Jobs
Associate Consultant

SoftwareOne

Save Job
SoftwareOne

Associate Consultant

Onsite United States
Posted 19 hours ago
Save Job

Watch this video to learn more about SoftwareOne

Job Details

Are you passionate about solving real-time voice and collaboration issues?
Do you enjoy working with Microsoft Teams, SBCs, and enterprise voice technologies?
Ready to support global customers in a fast-paced 24x7 cloud environment?
If yes, this role might interets you!
 
As an UC Associate Consultant, you’ll deliver 24x7 technical support for SoftwareOne’s Cloud Managed Services customers. You’ll troubleshoot complex voice, Teams, and SBC issues, work with escalation teams, and ensure seamless communication experiences for users worldwide. You’ll also create knowledge articles, maintain documentation, and continuously strengthen your skills across cloud and workplace technologies. 
  • Provide L2 support for Microsoft Teams, Skype for Business (On-Prem/Hybrid), Direct Routing & Cloud PBX.
  • Troubleshoot and manage AudioCodes/Ribbons SBCs, SIP issues, call flows, QoS/CAC, and voice gateway configurations.
  • Monitor OVOC dashboards, resolve alerts, and ensure SLA adherence.
  • Handle escalations, perform RCA for major incidents, and support service improvement programs.
  • Work closely with global stakeholders and deliver clear customer communication.
  • Contribute to technical knowledgebases and uphold quality/security standards.