DESCRIPTION

This entry-level / early career engineering service–focused role develops, maintains, and supports information technologies, functional excellence initiatives, and product information change management that enable engineering and technical practitioners to work efficiently and effectively. The role supports Global Systems Engineering (GSE) by ensuring documentation quality, data integrity, and reliable information flow across enterprise systems such as Seismic, PowerSuite, and related platforms, while adhering to standardized policies, processes, and governance standards.

Key Responsibilities Technical Information & Data Governance

• Ensure accuracy, consistency, and integrity of data across multiple systems, documents, and reporting platforms.
• Maintain version control, documentation standards, and standardized naming conventions for all data assets.
• Apply and support information processes including Engineering Standard Work (ESW), Value Package Introduction (VPI), product change management, and technical information repositories.
• Conduct root cause analysis of recurring data quality issues and implement preventive actions to improve long-term data accuracy.
• Own problem resolution for moderately complex components, systems, subsystems, or services, with increasing complexity as experience grows.

Systems & Tools Support

• Demonstrate working knowledge of how content and data are stored, structured, and displayed within Content Management Systems (CMS).
• Support accurate data flow across PLM tools (e.g., Windchill), CRMs (Salesforce), marketing platforms, and enterprise data repositories.
• Utilize analytics and reporting tools such as Power BI and Tableau to support dashboards, insights, and decision-making.
• Stay current on system updates, features, and best practices; provide training, documentation, and guidance to maximize tool adoption and effectiveness.

Customer Service & Request Fulfillment

• Serve as the primary point of contact for data- and system-related inquiries, providing timely, accurate, and professional support.
• Manage service requests throughout their lifecycle using established processes and tools to meet service level expectations.
• Develop and maintain training materials, user guides, and knowledge resources to improve data literacy for technical and non-technical stakeholders.
• Track and analyze service metrics (response times, resolution rates, user satisfaction) to drive continuous improvement.

Collaboration & Continuous Improvement

• Collaborate with cross-functional technical practitioners to gather inputs, clarify requirements, and deliver high-quality outcomes.
• Identify inefficiencies in data processes and workflows and propose scalable, sustainable improvements.
• Contribute to data quality and process improvement initiatives that enhance accessibility, usability, and business value.
• Coordinate work activities of technicians or temporary student employees as required, with minimal direct people management.
• Contribute effectively to team goals and continuously build proficiency in competencies critical to success in the role.

RESPONSIBILITIES

Skills

• Strong attention to detail with a focus on data accuracy, consistency, and governance.
• Customer-focused mindset with the ability to resolve issues efficiently and improve service experience.
• Knowledge of CMS, PLM systems, CRMs (Salesforce), marketing platforms, and analytics tools (Power BI, Tableau preferred).
• Analytical and problem-solving skills with the ability to identify root causes and implement sustainable solutions.
• Effective written and verbal communication skills for diverse technical and non-technical audiences.
• Strong collaboration skills and willingness to learn and adapt in a dynamic environment.

Experience

• Entry-level / early career professional.
• Preferred experience includes internships, co-op roles, temporary student employment, or early career roles in information systems, engineering services, data management, or related technical environments.
• Working knowledge of Microsoft Office tools is preferred.

Core Competencies (Single-Line Definitions)

• Collaborates: Works effectively with others to achieve shared objectives through partnership and teamwork.
• Communicates Effectively: Conveys information clearly and appropriately to diverse audiences.
• Decision Quality: Makes timely, well-reasoned decisions that move work forward.
• Drives Results: Consistently delivers outcomes and meets commitments, even under pressure.
• Optimizes Work Processes: Identifies and implements efficient, effective ways of getting work done.
• Self-Development: Actively seeks opportunities to learn, grow, and improve performance.
• Knowledge Management: Ensures information and insights are captured and accessible to support informed decisions.
• Request Fulfillment: Manages service requests efficiently from initiation through resolution.
• Requirements Elicitation: Gathers and documents business and system requirements clearly and accurately.
• Service Level Management: Delivers services that meet agreed quality and performance standards.
• Solution Assessment and Validation: Confirms solutions meet defined requirements and business outcomes.
• Troubleshooting: Diagnoses and resolves issues effectively using standard processes and tools.
• Values Differences: Respects and leverages diverse perspectives to strengthen outcomes and collaboration.

QUALIFICATIONS

Qualifications

Education

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related STEM field is required.
• A relevant post-graduate (Master’s) degree may be required for select roles.

1. Responsibility: Support GSE in maintaining documentation and data integrity within Seismic and PowerSuite - ideally someone with background in data governance/management or content strategy
2. Skillset required:
3. Attention to detail (data management and governance): Ensure accuracy and consistency in information across different platforms and documents
4. Ensure accuracy, consistency, and integrity of data across multiple systems, documents, and reporting platforms.
5. Maintain proper version control, documentation, and standardized naming conventions for all data assets.
6. Collaborate with cross-functional teams to resolve data quality issues and provide clarity on definitions, lineage, and usage rules.
7. Conduct root cause analysis of recurring issues and implement preventive measures to improve long-term data accuracy.
8. Customer service: ability to provide support to users when they have questions regarding data and improve response and overall resolution times
9. Act as the primary point of contact for data-related inquiries, resolving questions and issues related to data, tools, and reporting systems with timely and accurate support
10. Provide proactive solutions and develop training materials, user guides, and resources to enhance data literacy and the overall user experience for technical and non-technical stakeholders.
11. Track and analyze service metrics (response times, resolution rates, user satisfaction) to drive efficiency and accountability.
12. Build and maintain strong relationships with stakeholders by fostering trust, transparency, and open communication
13. Systems knowledge: knowledge of how content/data is stored or displayed in CMS (content management system), CRMs (Salesforce), marketing tools as well as analytics platforms (PowerBI/Tableau) – preferred
14. Demonstrate strong knowledge of how content and data are stored, structured, and displayed within Content Management Systems (CMS)
15. Utilize marketing platforms to support campaigns and ensure accurate data flow across systems; and apply knowledge of PLM software (e.g., Windchill) and CRMs (Salesforce) to maintain correct data flow and alignment with enterprise processes.
16. Stay current on system updates, features, and best practices while providing training, documentation, and guidance to stakeholders to maximize tool efficiency, adoption, and organizational value
17. Have basic expertise in analytics tools such as Power BI and Tableau to create dashboards, generate insights, and support decision-making.
18. Problem solving and innovation: proactively identifies inefficiencies and proposes scalable solutions – creative thinker for data improvement initiatives
19. Proactively identify inefficiencies, and bottlenecks in data processes, workflows and propose scalable, sustainable solutions to improve data accuracy, efficiency, and usability.
20. Lead or contribute to data improvement initiatives that enhance quality, accessibility, and business value
21. Foster a culture of innovation by encouraging knowledge sharing, experimentation, and continuous learning.Experience and Expertise preferred- Candidate with experience in Data Analytics/Data governance or certification like Power BI and Tableau will be preferred. Min 4 years of experience preferred.

Job Engineering

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2423126

Relocation Package No

100% On-Site No