Monitor Engineer -Project Delivery Manager - AI & Engineering

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Monitor Engineer, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

Monitor ticket queue and assigned service requests for mobility systems in a large enterprise environment. You will work closely with key business stakeholders to support the following key activities:

• Ensure adherence to monitoring and observability architecture standards, platform roadmaps, and operational governance.
• Follow established change and release management practices for monitoring configurations, agent deployments, alert tuning, and dashboard updates.
• Complete service requests, ensuring accurate execution, documentation, and closure within defined SLAs.
• Complete Jira support tickets including monitoring enhancements, alert remediation, and stakeholder-requested updates.
• Provide advanced troubleshooting for incidents, including triage, root cause analysis, and coordination with infrastructure and application teams.
• Maintain and optimize monitoring coverage for infrastructure and applications by validating signal quality, reducing alert noise, and improving actionable alerting.
• Document monitoring procedures, configuration standards, escalation paths, and incident resolutions for internal knowledge sharing.
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management

The Team

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments.

Qualifications

Required

• 3+ Years' experience as a Monitoring Engineer / Production Support Engineer in a 24x7 enterprise environment
• 3+ Years' Hands-on experience ensuring adherence to architecture standards and technology roadmaps
• 3+ Years' Proven experience working incident, service request, and support ticket queues end-to-end
• 3+ Years' Experience with change and release management processes (risk/impact, approvals, implementation, validation, backout)
• 3+ Years' Experience supporting work intake and execution via Jira (triage, assignment, updates, closure notes)
• Demonstrated ability to perform advanced troubleshooting during incidents and drive restoration
• 2+ Years Dynatrace; Prometheus; Grafana (dashboards, alerting, investigation workflows)
• 2+ Years Kafka (monitoring brokers/topics/consumer lag and related health indicators)
• 2+ Years basic Java and Python (basic to intermediate capability to support integrations, tooling, or diagnostics)
• 2+ Years basic Ansible (deployments, configuration, repeatable operational tasks)
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations

Additional Requirements

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html