Job details
Monitor Engineer -Project Delivery Manager - AI & Engineering
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Monitor Engineer, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you'll do/Responsibilities
Monitor ticket queue and assigned service requests for mobility systems in a large enterprise environment. You will work closely with key business stakeholders to support the following key activities:
The Team
AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.
Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments.
Qualifications
Required
Preferred
Additional Requirements
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Monitor Engineer, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you'll do/Responsibilities
Monitor ticket queue and assigned service requests for mobility systems in a large enterprise environment. You will work closely with key business stakeholders to support the following key activities:
- Ensure adherence to monitoring and observability architecture standards, platform roadmaps, and operational governance.
- Follow established change and release management practices for monitoring configurations, agent deployments, alert tuning, and dashboard updates.
- Complete service requests, ensuring accurate execution, documentation, and closure within defined SLAs.
- Complete Jira support tickets including monitoring enhancements, alert remediation, and stakeholder-requested updates.
- Provide advanced troubleshooting for incidents, including triage, root cause analysis, and coordination with infrastructure and application teams.
- Maintain and optimize monitoring coverage for infrastructure and applications by validating signal quality, reducing alert noise, and improving actionable alerting.
- Document monitoring procedures, configuration standards, escalation paths, and incident resolutions for internal knowledge sharing.
- Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
The Team
AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.
Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments.
Qualifications
Required
- 3+ Years' experience as a Monitoring Engineer / Production Support Engineer in a 24x7 enterprise environment
- 3+ Years' Hands-on experience ensuring adherence to architecture standards and technology roadmaps
- 3+ Years' Proven experience working incident, service request, and support ticket queues end-to-end
- 3+ Years' Experience with change and release management processes (risk/impact, approvals, implementation, validation, backout)
- 3+ Years' Experience supporting work intake and execution via Jira (triage, assignment, updates, closure notes)
- Demonstrated ability to perform advanced troubleshooting during incidents and drive restoration
- 2+ Years Dynatrace; Prometheus; Grafana (dashboards, alerting, investigation workflows)
- 2+ Years Kafka (monitoring brokers/topics/consumer lag and related health indicators)
- 2+ Years basic Java and Python (basic to intermediate capability to support integrations, tooling, or diagnostics)
- 2+ Years basic Ansible (deployments, configuration, repeatable operational tasks)
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
- Analytical/ Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations
Additional Requirements
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
