Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Recruiting for this role ends on 1/26/26

Work You'll Do

As a Manager, you will lead and deliver Operate (AMS) engagements by transitioning, stabilizing, and maintaining a steady state of operations for large and medium-sized companies.

Illustrative activities include:

• Provide service excellence by identifying key client business issues.
• Determine and anticipate client needs by supplementing the standard services with innovative approaches and continuous risk management
• Work closely with Account leadership
• Define recommendations for the client in the context of the overall engagement.
• Implement and oversee the quality of deliverables by effectively managing the team and day-to-day relationships to ensure exceptional performance.
• Participate in the development, pricing, and presentation of proposals.
• Manage, mentor, and develop team members.

The Team

Enterprise Operations as a Service provides multi-year managed service contracts to support enterprise technology investments and key business processes. We ensure continuous modernization and transformative business changes through five key services: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, and Finance Operations. Our mission is to help businesses thrive by maintaining their essential operations and enabling growth.

Are you looking for a role where you can establish a deep and long term relationship with your client while delivering ongoing support and enhancements for technology and business processes through long-term contracts? Join us where you will have the opportunity to work with cutting-edge platforms like SAP, Oracle, ServiceNow, and Workday Financials. We leverage AI, automation, and analytics to streamline operations, ensuring our clients' success. Apply now and become part of a team that drives innovation and excellence!

Qualifications

Required:

• 8+ years of technology related project experience
• 4 years experience with ServiceNow applications and modules
• 4 years' experience project management and / or team lead
• Ability to travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve.
• 4 years' experience in all phases of the Application Development Lifecycle
• Bachelors Degree or equivalent experience
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Certified ServiceNow System Administrator
• An advanced degree in the area of specialization
• Certified ITIL Administrator

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

US E-Consulting - AMS EOaaS ServiceNow Manager - FY26

Technical Specialist for Technical Resilience (Senior Consultant)

Deloitte's Technical Resilience Team empowers organizations to navigate uncertainty, prepare for most impactful risks, and thrive amidst disruption. From proactively identifying and assessing risks through conducting realistic crisis simulations, designing technical resilience for applications and cloud services, developing robust resilience playbooks, and operationalizing market solutions to improve incident response and recovery - we equip our clients with the capabilities they need to manage a continually evolving risk landscape and respond to and recover from disruptions efficiently.

We are looking for a technologist to join our team who has a clear understanding of systems and technologies found in a contemporary data center and/or cloud environment and is able to provide technical insights and industry subject matter expertise to our sales, delivery teams, and clients. Responsibilities will include leading highly technical discussions and communicating highly technical content through written word, graphic representations, and verbal presentation using audience appropriate terms to non-technical delivery teams and client stakeholders.

It takes a special kind of person to be on a high-performance team like this. Someone who thrives in an environment of ambiguity, responsiveness, and critical thinking. The issues we help our clients with are complex and require sophisticated solutions - the type of solutions that are best created by people who have the courage and confidence to challenge convention, and the humility to build on the work of others. The Technical Resilience practice is a great work environment with highly talented people, are you ready to join us?

Work you'll do

• Identify unique technical risks or single points of failure that could cause an extended business disruption or crisis
• Support end-to-end technical management of engagements from identification to design through implementation and testing
• Navigate and discuss a variety of client technologies including legacy and cloud, on-premise and hosted - working to identify potential paths forward based on a client's unique challenges
• Assist in designing operating models and other techniques that help maximize the adoption of risk and resilience methods
• Working knowledge of current technologies (cyber security, servers and virtual systems, networking, storage, database administration, backup and recovery, cyber vaulting, software development lifecycle, replication strategies), and how these technologies are optimized in an effective enterprise architecture strategy
• Implement technologies that enable organizations to respond to and recover from events in a more proactive and adaptive manner
• Participate and facilitate in client workshop and lab environments
• Collaborate with team members and clients on unique strategies that will enable organizations to withstand different internal and external risks
• Support the Technical Resilience leadership and teams on pursuits and special projects
• Contribute to expand the Technical Resilience portfolio including the industries and clients we serve

The team

A shifting geopolitical landscape, ever increasing dependence on technology, natural disasters and sudden events - today, business risk is more complex than ever, threatening the very survival of an organization. Our team helps executives, boards and decision-makers identify, assess, manage and respond to strategic risks and critical incidents that could undermine an organization's competitive position. Learn more about Deloitte Advisory's Cyber & Strategic Risk practice.

Required:

• 3-5+ years of previous experience with infrastructure or application architecture and working with on-premise and cloud technology environments
• 3-5+ years of related experience within consulting or professional services
• 1-3+ years of previous experience with backup & recovery or data protection technologies (e.g., Dell, Rubrik, Commvault, Cohesity, etc.)
• BA/BS in Computer Engineering, Computer Science, Information Systems, Cyber Security, or demonstrated technical background and experience
• Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Preferred:

• 3+ years Prior experience in risk management or related field such as business continuity management and cyber risk

• 3+ years demonstrated prior experience working in Information Technology related roles with proven ability to develop and lead technical delivery and operations teams
• 3 + years prior experience designing cyber resilience strategies including requirement gathering, tool selection, implementation, testing, and operationalization
• Strong knowledge of on premise and hosted cloud strategies, tools and techniques, including experience designing, implementing or managing cloud solutions with at least two major public cloud service providers.
• Working knowledge of data center operations, data center facilities management and infrastructure
• Prior experience designing and implementing large scale solutions or leading systems/data center migrations is preferred
• Prior experience in gathering technical requirements, performing gap and technical analysis, developing technical specifications, and architecting application solutions to roll out on a large scale

A successful candidate would possess these skills:

• Disciplined program, project and time management skills with the proven ability to work in a cross functional, matrixed and diverse workforce environment
• Ability to manage multiple tasks and projects in a fast-paced environment while ensuring the security, confidentiality, availability, and integrity of sensitive data
• Solid teamwork and interpersonal skills
• Works well in an unstructured environment
• A self-starter, highly motivated individual with the ability to work in a collaborative team environment

• Comfort, confidence and presence in conducting training, exercises or facilitated workshops
• Growth mindset, highly adaptable, able to adjust performance based on coaching
• Takes initiative, able to lead others, comes with a natural tendency towards solutions
• Brings a positive approach, easy to work with, enjoys working with other accomplished, strong professionals
• Strong communication skills with ability to lead workshops with technical client teams and drive consensus-based highly technical decisions
• Demonstrated creativity and quality in writing reports, designing technical solutions, and developing presentations
• Strategic, critical, logical, and creative thinker

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $118,700 to $218,6000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applic...