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Job Details
About the Role: Grade Level (for internal use):11 Job Description The Managed Services team is responsible for managing and supporting our Managed Services clients. The role involves being a member of the database team within Managed Services which is responsible for maintaining managed services databases on the cloud including:
- Administration
- Housekeeping
- Change Management
- Support and issue resolution
- Monitoring
- Tuning
- Maintenance and provisioning of all internal environment and integration databases
- Administration of all internal Postgres and oracle instances and servers
- Development, documentation and governance of all DDL and DML product scripts
- Packaging of Database Releases
- Providing client troubleshooting support and SQL script development / reviews and general oracle expertise for the support desk
- Offering support and expertise to ensure maximum uptime of environments
- Ensure that client SLAs are strictly adhered to
- Involved in core team tasks including data modelling, governance and quality of database artefacts as well as release packaging
- Management of all managed services environments (internal and client-facing)
- Provide support for any database related issues to all clients, particularly managed services clients
- Manage high severity incidents via SPGI process and work with all stakeholders to resolve issues as soon as possible including attending client bridge calls
- Ensure Database requests are dealt with within defined SLA’s
- Modelling and scripting database changes for all our products
- Ensure client releases are packaged and made available in a timely manner
- Be available for occasional on-call rotation or weekend deployments
- 4 -10 years of experience in similar role with Degree in Technology, Computer Science, IT or a related course
- Proficient in Postgres
- Administration
- psql, PL/pgSQL,
- pgdump/pgrestore
- Performance Tuning and Monitoring
- Good Linux/Unix knowledge
- Good Database skills - Data Modelling, Database Release management
- Experience in AWS Cloud including Amazon Aurora
- JIRA/Service Now
- Confluence
- Shell scripting
- Git
- Oracle knowledge is desirable
- Knowledge of database migration tools like ora2pg is beneficial
- Knowledge of Corporate Actions business is major advantage
- Knowledge of financial markets or financial feeds would be very useful
- Significant customer service focus
- Willingness to learn new skills
- Excellent Problem Solving Skills
- Strong attention to detail
- Strong inter-personal skills with practical, can-do approach
- Self-motivated, proactive work ethic
- Good personal time management and ability to complete individual work assignments without daily supervision
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
About the Company
S&P Global
United States
At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening up possibilities. We Accelerate Progress in the world.... Read more