Team Overview 
The Japan Client Relationship Management (CRM) team is accountable for managing client relationships with payment ecosystem stakeholders such as banks, financial institutions, platformers, eCommerce companies, wallet providers, Fintech, as well as Global Acquirers and PSPs. 
The CRM team also works in collaboration with Product, Finance, Legal, Client Services teams and other business function at Visa to drive client relationships.  

Roles & Responsibilities of this position: 
This role is responsible for owning and expanding Visa’s relationships with global acquirers and payment service providers (PSPs), including but not limited to GMO-PG, DGFT, Adyen, and Worldpay, in Japan. The position serves as the primary point of orchestration on the acquiring side, enabling and accelerating Visa’s acquiring agenda through close partnership with global, regional and local ACQs and PSPs. 
The role focuses on enabling, facilitating, and scaling the acquiring ecosystem, working end‑to‑end from strategy to execution. This includes driving the implementation of Visa initiatives and solutions on the acquiring side, aligning global product priorities with partner roadmaps, and ensuring successful technical and commercial enablement with clients. 
A core mandate of the role is to build and deepen a robust payment ecosystem by strengthening partnerships with global ACQs and PSPs, identifying new use cases, improving acceptance and performance, and unlocking growth opportunities across both core and emerging payment flows. 
The position requires a strong understanding of Visa’s business strategy combined with deep technical acumen, enabling hands‑on engagement with clients’ product, engineering, and operations teams. The role works closely with internal cross‑functional stakeholders (Product, Technology, Risk, Legal, VAS, and Marketing) and external partners to translate strategic objectives into executable solutions, remove implementation blockers, and ensure seamless delivery of Visa capabilities at scale. 

Key responsibilities include: 

• Effectively executing Visa’s strategic priorities. 

• Developing and implementing relationship strategies in collaboration with cross-functional Visa teams. 

• Building and maintaining high-quality relationships at all levels within client organizations. 

• Ensuring clear understanding of client priorities and operational capabilities, and aligning work plans accordingly. 

• Coordinating the Visa team’s interactions with clients to deliver a seamless and professional client experience, aligned with agreed priorities. 

• Balancing client and Visa interests through ongoing analysis of business performance, market trends, regulatory developments, and competition to inform decision-making. 

• Driving a robust sales pipeline for core products and value-added services. 

• Taking ownership of business risks and ensuring effective risk management through consistent application of Visa’s key controls 

Minimum Qualifications: 

• Fluent in both spoken and written Japanese and English. 

• BA/BS degree or equivalent practical experience 

• 10+ years of experience from a top company, high growth firm, leading consulting firm or investment bank; experience in sales, business development, and account management 

• Demonstrated success in account planning, execution, and project delivery. 

• Possesses excellent presentation, communication, and networking skills. 

• Capable of developing strong connections at all levels with clients and internal stakeholders. 

• Self-starter with a proven ability to take initiative and adapt in a rapidly changing, often ambiguous market environment. 

• Exhibits commercial acumen by applying analysis to evaluate business opportunities, ensuring budget, profitability, and earnings targets are based on sound assumptions and effective business models. 

• Demonstrates a disciplined and organized approach to consistently and systematically address both immediate and long-term priorities. 

• Demonstrates eagerness and curiosity to learn, sell, and build a robust network both within and outside the firm. 

• Maintains high levels of professional humility, actively seeking and constructively using feedback. 

Preferred Qualifications: 

• An MBA 

• Demonstrated ability to design, negotiate, and manage the execution of complex business agreements and sales efforts. 

• Demonstrated success in stakeholder management within large, complex organizations. 

• Leads cross-functional teams with a collaborative, results-driven leadership style that is inclusive and capable of decisive action. 

• Approaches risk management with discipline, identifying and analyzing risks in decision-making processes. 

• Strong understanding and experience of the Japanese payment landscape is a plus.