DESCRIPTION

We are looking for a talented Principal Global Service Operations Solution Architect to join our team specializing in Systems/Information Technology - 100% remote in the USA.

In this role, you will make an impact in the following ways:

• Define clear system architectures by breaking down components, allocating functions, and establishing seamless interfaces across systems
• Create reusable standards, design patterns, and configurations that accelerate future solution development and improve consistency.
• Partner closely with project and product teams to understand capability needs and deliver the most effective technical solutions.
• Conduct advanced cost/benefit analyses to guide future-state capabilities and ensure smart, strategic investment decisions.
• Lead the development of enterprise architecture principles that guide change, support governance, and inform solution decisions.
• Audit solution designs to ensure compliance with architectural standards and prevent performance issues as new capabilities are introduced.
• Collaborate with stakeholders to shape future-state architecture, build strategic roadmaps, and ensure alignment with broader business objectives.
• Stay current on emerging technologies, build strong industry relationships, and coach junior architects to elevate architectural maturity enterprise-wide.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Balance competing stakeholder needs by anticipating priorities, aligning expectations, and navigating trade‑offs effectively.
• Build strong partnerships and collaborate cross‑functionally to achieve shared architectural and business objectives.
• Communicate clearly across audiences using tailored, multi‑mode communication to ensure alignment and understanding.
• Make timely, high‑quality decisions that keep solution design, architecture, and project execution moving forward.
• Influence and persuade others with well‑structured arguments that drive commitment to architectural direction and standards.
• Apply a strategic mindset to anticipate future possibilities and translate them into forward‑looking architectural strategies and roadmaps.
• Use structured change‑management practices to guide teams through architectural transitions and sustain long‑term outcomes.
• Apply architecture system design principles to create models, artifacts, and building blocks that support controlled, scalable system transformation.
• Build strong solution designs using industry standards, automation, instrumentation, and documentation to ensure quality and compliance.
• Conduct solution functional fit analysis to ensure components operate holistically and meet technical, business, security, and governance requirements.
• Develop system solution architectures aligned to CTRM, CLEAN, and reference patterns to ensure consistency and standardization.
• Manage project issues and risks proactively by identifying, assessing, prioritizing, and mitigating them to protect solution delivery and outcomes.

Education, Licenses, Certifications:

• College, university, or equivalent degree in relevant technical discipline, or relevant equivalent experience required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Significant experience in a relevant discipline area is required with a demonstrated track record of architecture and design for cloud-based platforms.
• Knowledge of the latest trends in emerging technologies is highly preferred and includes:
• Analyzing complex business systems, industry requirements, and governance and creating solution designs from them
• Proven Architecture and design experience for cloud-based platforms
• Significant experiences in the following are preferred:
• Experience with architecting and integrating enterprise systems and data
• Experience in defining and weighing the trade-offs of different solution options
• Experience with IoT technology
• Experience in Agile software development and DevSecOps

QUALIFICATIONS

Additional Information:

• Salesforce Certified Administrator, Certified Sales and/or Service Cloud Consultant, Agentforce Specialist, Application Architect or System Architect certification, Agentforce Champion or above.
• Experience with Salesforce Platform, Agentforce concepts and applying AI in Service operations, customer service or engagement scenarios. Experience implementing or supporting Data Cloud.
• Experience in tools such as Youreka, Forms on Fire and mobile development.
• Experience in leading architecture strategy for Salesforce and deliver AI-driven service solutions.
• Familiarity with public cloud platforms (AWS, Azure).
• Deep understanding of Agentic standards (MCP, A2A)
• Deep expertise in a core Salesforce Cloud (Manufacturing Cloud, Service Cloud, Sales Cloud, FSL, Revenue Cloud).

Compensation:

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Job Systems/Information Technology

Organization Cummins Inc.

Role Category Off-site Remote

Job Type Exempt - Experienced

Min Salary $105600

Max Salary $158400

ReqID 2425417

Relocation Package No

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.