In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities.

This is a Lead Software Production Management & Reliability Engineering position at Director level which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Morgan Stanley Wealth Management (MSWM) Technology is the global technology department responsible for the design, development, delivery and support of the technical solutions behind the products and services used by the Morgan Stanley Wealth Management (MSWM) business. The department is comprised of 10 organizations: Sales, Banking & Corporate-Client Technology, Investment Products & Markets Technology, Client Reporting, Core Processing, Private and International Wealth Management Technology, Technology Integration Office, Enterprise Infrastructure & Production Management, Capital Markets

Application & Data Services, Deployment Planning & Release Management, and the Chief Operating Office.

Position Description

This position is for an Identity and Access Management SRE Director with experience for Morgan Stanley Wealth Management - IAM SRE Senior Associate working on Core Platform Services Identity and Access Management Team at Morgan Stanley’s Alpharetta office.

The Identity and Access Management team is part of the Wealth Management Organization at Morgan Stanley. SRE Senior Associate/Director position is a highly visible/critical role, which will be a team member of technical SME’S managing the stability and optimization of the Wealth Management entitlement platform. Scope includes but not limited to, the day-to-day support of the organization’s technology related outages, collaboration on technology projects focused on stability, optimization, business impact analysis, and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management entitlement platform in distributed and mainframe, participation on key initiatives and transformation.

We are looking for colleagues with strong sense of ownership and ability to drive solutions. The role is primarily responsible for continual SRE maturity implementing observability standards and ensure that the WM entitlement platform is stable.

The candidate is expected to participate in squads, handle incidents/outages, release management and continued enhancement for monitoring and alerting for the entitlement platform for data security administration and entitlement management.

The ideal candidate will be a self-motivated team player committed to delivering on time and should be able to work without or with minimal supervision.

Responsibilities

Engage with the Wealth Management Access Management SRE and Development team through the life cycle to support Application build for reliability for entitlement platform and working with other stakeholders in WM Infrastructure Risk and Technical Risk Central Risk Service.

• Understanding access management and data security administration controls and ensuring they are followed

• Develop software to automate manual operational work and continual transformation

• Develop an observability dashboard on Prometheus and Grafana

• Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles

• Responsible for the availability, performance, change management, monitoring, and capacity management of their services

• Troubleshoot priority incidents, conduct blameless post-mortems and ensure permanent closure of the incidents

• Analyze patterns of production incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineering

• Facilitates maximum speed of delivery by objectively binding to error budgets of the service.

• Manage the efforts to split between manual operational work and engineering work

• Interface with Product Engineering from a development and testing perspective on current and proposed production solutions

• The workload for the position would comprise 50% supporting software development and 50% Technology Operations (the proportionate allocation might vary)

• Team player for back-up coverage with rotating weekend support coverage with other IAM Managers

• Identify opportunities for adopting new technologies to solve and transform existing needs along with designing for future challenges.

Required Skills

• Bachelor’s degree and/or extensive relevant experience

• Experience with Site Reliability Engineering (SRE) discipline

• Minimum of 5-9 years’ experience in technology or technology troubleshooting environment

• Good understanding of tools: Splunk, Ansible, AppDynamics, Nagios, Grafana, Prometheus

• Understanding on JVM

• Advance MS SQL hands on Experience

• Unix or Linux experience

• Working experience on Automation

• Knowledge of docker, containers and Kubernetes

• Exposure on either public or private cloud concepts (AWS, Azure, Google cloud, Open stack)

• Prior experience with Identity and Access Management experience

• Microsoft Office suite of tools (Excel/Word/Power Point)

• Solid customer service and interpersonal skills

• Strong organizational and problem-solving skills

• Excellent verbal and written communications skills

Desired skills

• Experience in Wealth Management or a similar financial environment

• Prior Mainframe RACF/DB2 experience and/or RACF Certified with JCL/Cobol basic understanding

We have a track record of innovation and passion for unlocking new opportunities, we help our clients raise, manage and allocate capital. We do this by offering a wide range of investment banking, securities, wealth management and asset management services.

All that we do at Morgan Stanley is driven by our five core values: do the right thing, put clients first, lead with exceptional ideas, commit to diversity and inclusion, and give back. These aren’t just beliefs, they guide the decisions we make every day, ensuring we do what's best for our clients, communities and more than 80,000 employees around the world. And at the core of our success are the people who drive it - relentless collaborators and creative thinkers who are fueled by diverse thinking and experiences.

Wherever you are in our 1,200 global offices, you’ll have the opportunity to work alongside the best and the brightest in an environment where you are empowered to achieve your full potential. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

At Morgan Stanley Alpharetta, we support the Firm’s global business and functions from Wealth Management and Institutional Securities to Technology and Operations, Finance and Human Resources. With the 2020 acquisition of E-TRADE, Morgan Stanley Alpharetta grew significantly and has grown its role in our Wealth Management business helping deliver a premiere experience for the digitally inclined investor and trader. Learn more about our work and culture in Morgan Stanley Alpharetta.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).