Are you passionate about building strong customer relationships and driving value through proactive engagement?

Do you thrive in a fast-paced environment, ensuring customers achieve their goals and maximize their investment?

Are you ready to be the trusted advisor who guides customers through software adoption and optimization?

At SoftwareOne, you’ll join a global, diverse team of professionals dedicated to delivering exceptional customer experiences. We empower our teams to innovate, collaborate, and continuously develop their skills through world-class learning and development programs.

As a Customer Success Manager, you will serve as the primary point of contact for assigned customers, ensuring a smooth onboarding and adoption experience. You will proactively engage with stakeholders, monitor customer health, and manage software licensing processes to ensure compliance, optimization, and value realization. Your work will directly contribute to customer satisfaction, retention, and business growth.

Responsiblity : 

• Responsible for driving and accelerating adoption of our services through advising customers on best practices for using SoftwareOne and/or partner solutions and align with Sales and Solution Sales on upcoming up- or cross-selling opportunities accordingly.
• You may be required to conduct Onboarding sessions with your customer stakeholders providing insight on: SoftwareOne Service scope, Support process, Escalations management, Customer Success Manager role and focus, Tools overview & demo etc. to educate the Customer stakeholders to start leveraging SoftwareOne support, services & tools.
• You will conduct regular business reviews with your customer stakeholders providing insight on: SoftwareOne Service usage and performance, opportunities for optimization, relevant developments in business, new features or capabilities released within the supported areas which could enable a goal within the customer business.
• Drive Monthly Active Usage to all EA/CSP Customers, Deliver workshops to all of the customers.