Summary:

The Senior Manager, Business Processes pursues a best-in-class operation, capable of delivering world class service to our customers in the most efficient and effective way. 

The manager sets an example of leadership and provides direction to the Business Processes team and maintain the Company’s distribution activities, whilst meeting customer service and quality.  

Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices. Also ensures the effectiveness of operating procedures, space utilization, and maintenance and protection of facilities and equipment. There will be direct reports made up of specialists. 

What you will do:

• Provides guidance / direction to the operational and functional areas, fostering an environment of proactive and continuous improvement approach 
• Manage effective communications with the team to deliver operational targets, issues, briefings are effectively delivered 
• Accurately monitor and use relevant production KPI's to ensure maximum efficiency and compliance 
• Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc.  
• Ensure all quality and safety standards are adhered to and championed as necessary 
• Sponsoring an environment of Safety, Quality, People Development and CI within Stryker by working with business partners to define expected standards and the roles/responsibilities in the conservation of these standards. 
• Liaison with couriers, other departments, and the Sales force 
• Be an expert in the multifunctional processes, which include warehousing, transportation and trade compliance. 
• Take responsibility for identifying areas of improving and assisting in the implementation of actions relating to these. 
• Lead and implement projects within the team and cross-functional, to further improve the department, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels 
• Build and develop talent within the function and site. Support and mentor other team members as required and participate in talent review process outside of own area 
• Promote a culture of inclusiveness, trust, flexibility and teamwork. 
• With global alignment, you will ensure that necessary capacity is in place across the network to meet our Customers’ Demands. 
• Project manage the more complex improvement initiatives as required 
• Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision.  
• You will support standardizing approaches and practices across Warehousing and Distribution Organizations 

What you need:

• Bachelor's degree in Logistics/Engineering/ Business or equivalent with additional professional qualifications in related field. 
• Ideally experience of leading a team in a similar environment 
• You are certified or you have experience leading lean projects Experience 
• Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments.  
• Must be IT literate and efficient in an administrative environment.  
• They must have the ability to work on their own initiative, prioritizing and organizing workload. 
• Decision Making/Judgement – Selects effective approaches to solving issues, based on available information and business objectives and escalates appropriately. 
• Relationship Builder – Builds and maintains relationships within the team and across the wider organization 
• Innovation & Creativity – Identifies and champions new ideas. 
• Excellent communication skills 
• Proactive - Has a pro-active and independent personality, ability to manage their own workload and priorities appropriately 
• Strong internal drive and motivation to make a difference and add value to an organization 
• Minimum Lean Six Sigma yellow belt Qualified and have experience in leading lean process projects are preferred 
• You have at least 5 years’ + experience in ideally one of the following areas: Logistics, Manufacturing, Continuous Improvement, Supply Chain or Distribution Management 
• Well versed in Microsoft Office tools including Word, Excel, Access, Power Point and/or Microsoft Project. 
• Competencies & Behaviors  
• Sets Direction 
• Exceptional communication skills (both verbal and written). 
• Makes sounds decisions and selects effective approaches to solving issues. 
• Demonstrates agility and desire to learn and adjust priorities. 

Builds Organizational Capability 

Builds and maintains successful relationships with key internal and external stakeholders and customers. 

Is innovative and supports new ideas. 

Is a change agent and shows flexibility in responding to new or rapidly changing situations. 

Inspires Others 

A team player who effectively connects, collaborates and fosters an inclusive environment. 

Proven ability to build positive relationships and a sense of teamwork collaborative networks internally and externally. 

Has high integrity and holds self and others accountable to the highest standards. 

Delivers Results 

A self-starter who enjoys juggling multiple issues at one time, and has the ability to organize and direct diverse activities in a changing environment, often under time pressure. 

Strong results orientation with a track record for delivering and achieving exceptional results. 

Sets high goals for personal and organizational achievement and holds people accountable for success. 

Develops Talent 

Excels at engaging with people and teamwork and effectively able to (indirectly) train, develop, coach and mentor people.