Lead End User Desktop Support Engineer_Vice President_Workplace Engineering

We're seeking someone to join our Investment Management Technology team as a Digital Employee Experience (DEX) leader in Investment Management Tech Platform Public Risk & Business Enablement team who can represent employee technology services at the executive level, lead high-impact escalations, and continuously improve how employees experience core digital workplace services. This position is responsible for identifying opportunities where new technologies can streamline processes, improve efficiency, and create competitive advantages by collaborating closely with various business units.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Workplace Engineering (Lead End User Support Technician) at Vice President level, which is part of the job family responsible for managing and optimizing the technical environment and end-user experience across various workplace technologies, ensuring seamless operations and user satisfaction across the organization.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

The DEX Advocate role is pivotal in driving the adoption of innovative technologies to enhance business operations and achieve strategic goals. This position is responsible for identifying opportunities where new technologies can streamline processes, improve efficiency, and create competitive advantages. By collaborating closely with various business units, the DEX Advocate will ensure that technology related initiatives are aligned with the overall business objectives and contribute to long-term success.

This role is ideal for someone who blends technical credibility, service leadership, and exceptional stakeholder management—and can confidently brief senior leaders on Technology rollouts, employee productivity improvement tools, and the state of their tech health.You will be the face of digital experience for senior stakeholders, ensuring that technology enables productivity, minimizes friction, and supports critical business outcomes.

Executive & Stakeholder Engagement

• Act as the primary executive-facing leader for Digital Employee Experience initiatives and operations
• Provide concise, outcome-focused updates on employee technology experience, and improvements
• Translate telemetry, incidents, and trends into business impact and decision-ready insights
• Build trusted relationships with senior leaders, executive assistants, and IT partners

Digital Experience Ownership

• Oversee the end-to-end digital employee experience across:
  • Windows endpoints (physical and virtual)
  • Virtual Desktop Infrastructure (Citrix, Horizon)
  • Login, profile, performance, and application access experience
• Identify and prioritize experience gaps using DEX metrics, qualitative feedback, and telemetry
• Partner with engineering and product teams to improve:
  • Boot and login times
  • Session performance and reliability
  • Profile stability and personalization
  • Adoption of device and workplace tooling

Service Delivery & Continuous Improvement

• Partner with service management for workplace technologies using a user-experience lens
• Establish and track experience-based KPIs, not just uptime
• Ensure proactive communication for known issues and planned changes

What you'll bring to the role:

• 12+ years of career experience & 3+ years of experience in end-user support or desktop support roles.

Executive & Stakeholder Leadership

• Proven experience briefing VP/SVP/C-suite leaders on technology experience and operational risk
• Demonstrated ability to own and de-escalate high-pressure situations
• Strong judgment in deciding what leaders need to know vs. technical noise

Digital Employee Experience & EUC Expertise

• Strong understanding of Windows endpoint and VDI experience drivers, including:
  • Image/build management, patching, drivers, GPOs
  • Performance, latency, session stability, and login experience
• Familiarity with DEX tooling and metrics (e.g., experience scoring, telemetry, sentiment)
• Ability to challenge engineering teams with informed questions and experience-based priorities

Service Management & Ownership

• Experience with incident, problem, and change management in enterprise environments
• History of driving root-cause fixes that improve employee productivity
• Vendor and service accountability mindset
• At least 6 years' relevant experience would generally be expected to find the skills required for this role.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.